What is ServiceTitan?
ServiceTitan is an all-in-one software for commercial and residential HVAC, plumbing, electrical, and other field service businesses.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
94 Plan to Renew
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceTitan?
Pros
- Respectful
- Friendly Negotiation
- Performance Enhancing
- Enables Productivity
Cons
- Less Inspiring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Dispatch Management
Service Scheduling
Dashboards, Analytics and Reporting
Billing and Invoice Management
Field Service Workflow Management
Field Service Knowledge Management
Quotes and Estimates
Mobile App
GPS Tracking
Field Sales Enablement
Online Booking
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of IT Administration
Breadth of Features
Usability and Intuitiveness
Ease of Customization
Ease of Data Integration
Quality of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
ServiceTitan Reviews
Benjamin H.
- Role: Information Technology
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Oct 2023
The base product is great. Features need work.
Likeliness to Recommend
What differentiates ServiceTitan from other similar products?
Brand recognition.
What is your favorite aspect of this product?
Friendly customer satisfaction team. The base functionality works out of the box well.
What do you dislike most about this product?
The inability to easily integrate with outside systems. The lack of advanced features or a clear path on the roadmap to when new features will be released.
What recommendations would you give to someone considering this product?
If you need a base CRM system, this works amazing. However, if you need to integrate with other systems or use non standard functions, you will find it difficult to proceed.
Pros
- Respectful
- Security Protects
- Client Friendly Policies
- Generous Negotitation
Cons
- Less Efficient Service
- Less Effective Service
- Under Delivered
Courtney K.
- Role: Finance
- Industry: Construction
- Involvement: Business Leader or Manager
Submitted Oct 2023
The best trade software on the market!
Likeliness to Recommend
What differentiates ServiceTitan from other similar products?
ServiceTitan is a game-changer in the world of trade software. Their commitment to outstanding customer service is nothing short of amazing. They go above and beyond to understand and meet the unique needs of their clients. What truly sets ServiceTitan apart is their continuous innovation; they're always adjusting and adding features to their software to ensure it stays cutting-edge. On top of that, the software boasts an incredibly user-friendly interface and a visually appealing design.
What is your favorite aspect of this product?
The seamless integration with QuickBooks is a godsend for anyone managing invoicing and financial statements, making the whole process exceptionally easy.
What do you dislike most about this product?
I have nothing bad to say about this product. Any feedback that I had in the past, I have given to ServiceTitan directly who has been able to find a way to meet my need. I highly recommend ServiceTitan to all companies looking for a dispatching, invoicing, and scheduling software.
What recommendations would you give to someone considering this product?
If you're considering ServiceTitan, I would wholeheartedly recommend it for your trade business. But if you going to pay for the software, take time to get to know and utilize all the features that ServiceTitan has to offer. It has integrations with Zappier, further expanding what the software can do. Utilize their resources, videos, training, and community to fully implement this software into your company. ServiceTitan is more than just a software, its a community that you get to be apart of.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sean K.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2023
Pricey, but totally worth it!
Likeliness to Recommend
What differentiates ServiceTitan from other similar products?
Reliability and interface between techs and office
What is your favorite aspect of this product?
Dispatching! Very easy to manage techs
What do you dislike most about this product?
Has to have strong cellular signal otherwise unit has issues
What recommendations would you give to someone considering this product?
Make sure to find a strong cellular network for it to work properly
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
