What is ServiceNow IT Asset Management?
ServiceNow Asset Management tracks the financial, contractual, and inventory details of hardware and virtual infrastructure – as well as non‑IT assets – throughout their lifecycle. Asset requests are handled using workflows to obtain approvals, validate entitlements, issue chargebacks, and provision services. Once an asset is deployed, Asset Management records all maintenance activity and enables IT to perform regular audits, right up until asset retirement.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
3
Since last award
97 Plan to Renew
3
Since last award
73 Satisfaction of Cost Relative to Value
10
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Asset Management?
Pros
- Enables Productivity
- Performance Enhancing
- Saves Time
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Cloud License Management
End to End Lifecycle Management
Financial Analysis
Software Usage Metering
Software Recognition Library
Data Center Analytics
Integrated Discovery
Data Import Export and Aggregation
Decentralized Management
Advanced License Management
Vendor Capability Ratings
Ease of Data Integration
Breadth of Features
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
Business Value Created
Availability and Quality of Training
Ease of Implementation
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ServiceNow IT Asset Management Reviews
Jitendra L.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
"Easy to use"
Likeliness to Recommend
What differentiates ServiceNow IT Asset Management from other similar products?
ServiceNow Asset Management stands out from other similar products in several ways: Unified Platform Automation and Orchestration CMDB Integration Advanced Reporting and Analytics User-Friendly Interface
What is your favorite aspect of this product?
appreciate ServiceNow Asset Management for its unified platform, automation capabilities, and seamless integration with other IT Service Management modules. These aspects contribute to efficient asset management and overall IT operations.
What do you dislike most about this product?
Nothing to dislike
What recommendations would you give to someone considering this product?
When considering ServiceNow Asset Management, here are some recommendations: Define Your Requirements Understand Integration Needs Evaluate Automation Capabilities Consider Scalability Pilot or Proof of Concept
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Christy T.
- Role: Information Technology
- Industry: Energy
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Best in Class, by far. Fully customizable to env.
Likeliness to Recommend
What differentiates ServiceNow IT Asset Management from other similar products?
Ease of integration, business community familiarity, reliability, vendor support, reporting features.
What is your favorite aspect of this product?
One stop Shop- All of our applications, assets can be managed in one place, all problems tie to each asset directly.
What do you dislike most about this product?
There is not much negative one can say about Service Now, especially if you've used other competitor's programs. I do not think I would want to work somewhere that didn't use this tool in the position I hold now.
What recommendations would you give to someone considering this product?
Best in Class, for a reason.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Alex J.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
The best in class
Likeliness to Recommend
What differentiates ServiceNow IT Asset Management from other similar products?
It has absolutely everything an Organization will need.
What is your favorite aspect of this product?
The simplicity in adding new devices.
What do you dislike most about this product?
The cost can become high for large orgs.
What recommendations would you give to someone considering this product?
If you have the money, this is the product for you.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Unique Features
