ServiceNow

ServiceNow Asset Management

ServiceNow Asset Management tracks the financial, contractual, and inventory details of hardware and virtual infrastructure – as well as non‑IT assets – throughout their lifecycle. Asset requests are handled using workflows to obtain approvals, validate entitlements, issue chargebacks, and provision services. Once an asset is deployed, Asset Management records all maintenance activity and enables IT to perform regular audits, right up until asset retirement.

7.6

Composite Score

Composite
Score

7.8

CX Score

CX
Score

+75

Emotional Footprint

Emotional
Footprint

81%

Likeliness to Recommend

Likeliness
to Recommend

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A comprehensive report on a specific software product, aggregating feedback from real IT professionals and business leaders.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role

Word Cloud

As organizations become more and more dependent on software to automate and streamline operations, users are developing strong emotional connections to their applications and vendors. The SoftwareReviews word cloud aggregates the most commonly experienced pain points and prevailing opinions held by its users. Use this at-a-glance summary to evaluate the vendor-client relationship and product effectiveness.

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Product Reviews

  • -
  • 1
  • 2
  • 3
  • 4
Neutral
8/10

Information Technology

Excellent solution for Asset Management!

Vendor Capability Satisfaction

  • 3
  • Business Value Created
  • 3
  • Breadth of Features
  • 3
  • Quality of Features
  • 3
  • Product Strategy and Rate of Improvement
  • 4
  • Usability and Intuitiveness
  • 3
  • Vendor Support
  • 3
  • Ease of Data Integration
  • 3
  • Ease of IT Administration
  • 3
  • Ease of Customization
  • 4
  • Availability and Quality of Training
  • 3
  • Ease of Implementation

Product Feature Satisfaction

  • 3
  • Analytics and Reporting
  • 3
  • Cloud License Management
  • 3
  • End to End Lifecycle Management
  • 3
  • Financial Analysis
  • 3
  • Software Usage Metering
  • 3
  • Data Import Export and Aggregation
  • 3
  • Software Recognition Library
  • 3
  • Advanced License Management
  • 4
  • Decentralized Management
  • 4
  • Integrated Discovery
Neutral
8/10

Consultant

ServiceNow Product Offer Everything in One Place

Vendor Capability Satisfaction

  • 2
  • Breadth of Features
  • 2
  • Quality of Features
  • 2
  • Product Strategy and Rate of Improvement
  • 2
  • Usability and Intuitiveness
  • 3
  • Vendor Support
  • 3
  • Ease of Data Integration
  • 3
  • Ease of IT Administration
  • 3
  • Ease of Customization
  • 3
  • Availability and Quality of Training
  • 3
  • Business Value Created
  • 3
  • Ease of Implementation

Product Feature Satisfaction

  • 2
  • Decentralized Management
  • 2
  • Integrated Discovery
  • 3
  • Advanced License Management
  • 3
  • Cloud License Management
  • 3
  • Data Center Analytics
  • 3
  • Data Import Export and Aggregation
  • 3
  • End to End Lifecycle Management
  • 3
  • Financial Analysis
  • 3
  • Software Recognition Library
  • 3
  • Software Usage Metering
  • 3
  • Analytics and Reporting
Neutral
7/10

Information Technology

Excellent product, single platform.

Vendor Capability Satisfaction

  • 2
  • Business Value Created
  • 1
  • Ease of Implementation
  • 1
  • Availability and Quality of Training
  • 2
  • Ease of Customization
  • 2
  • Ease of IT Administration
  • 3
  • Ease of Data Integration
  • 1
  • Vendor Support
  • 3
  • Usability and Intuitiveness
  • 3
  • Product Strategy and Rate of Improvement
  • 1
  • Quality of Features
  • 2
  • Breadth of Features

Product Feature Satisfaction

  • 1
  • Integrated Discovery
  • 1
  • Software Recognition Library
  • 1
  • Software Usage Metering
  • 2
  • Advanced License Management
  • 2
  • Analytics and Reporting
  • 2
  • Cloud License Management
  • 2
  • Data Import Export and Aggregation
  • 2
  • Decentralized Management
  • 2
  • End to End Lifecycle Management
  • 2
  • Financial Analysis
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