What is Imprivata Privileged Access Management?
Legacy PAM solutions are complex and resource intensive, often requiring costly engagements with outside consultants. Imprivata Privileged Access Management combines all the features of a traditional enterprise-grade solution but with zero client and server footprint.
Company Details
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Get AssistanceImprivata Privileged Access Management Ratings
Real user data aggregated to summarize the product performance and customer experience.
87 Likeliness to Recommend
100 Plan to Renew
63 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+74 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Imprivata Privileged Access Management?
Pros
- Respectful
- Client Friendly Policies
- Generous Negotitation
- Security Protects
Cons
- Under Delivered
- Less Effective Service
- Slower Product Innovation
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Standalone UI (DMZ Usage)
PAM as a Service Option (PAMaaS)
Live Session Monitoring
Forensic Investigation Capability
Privileged Session Monitoring and Control
Access Control
Compliance Reporting
Privileged Remote Access
Privileged Password Management
Password Vaulting
Architecture
Vendor Capability Ratings
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Quality of Features
Vendor Support
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
Availability and Quality of Training
Imprivata Privileged Access Management Reviews
Bordz K.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
It is very useful and easy to use.
Likeliness to Recommend
What differentiates Imprivata Privileged Access Management from other similar products?
Easy navigation and easy to use.
What is your favorite aspect of this product?
RDP sessions are seamless.
What do you dislike most about this product?
The discovery portion never worked even after contacting Support and still has not worked yet. We got the discovery working when we had the POC but now that we have the LIVE the Imprivata Engineers are still figuring out why it's not working. Also it's not about the product but every time I submit a case, I always get the same person who asks "if I did this or did that" when it's clearly stated in the case what has been done and screenshots have been provided.
What recommendations would you give to someone considering this product?
To carefully utilize the POC before getting the Live product.
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Unique Features
Cons
- Vendor's Interest First
- Under Delivered
Mason W.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
Easy to use once setup, Documentation is lacking
Likeliness to Recommend
What differentiates Imprivata Privileged Access Management from other similar products?
In browser RDP sessions.
What is your favorite aspect of this product?
In browser RDP sessions and simple interface.
What do you dislike most about this product?
The documentation leaves more to be desired. It is difficult to find information on our own without involving support. There is also no dedicated support portal for this solution with the only way of contacting support and tracking the ticket is through email. The documentation is also hard to find as there is no quick link from the tool to the site for either end users or admins.
What recommendations would you give to someone considering this product?
With the current status of the documentation for this tool, it is almost required to pay for professional services to help implement due to the lack luster documentation. It can be done but it takes a lot longer to complete.
Pros
- Trustworthy
- Efficient Service
- Caring
- Respectful
Cons
- Slower Product Innovation
- Wastes Time
Quoc L.
- Role: Information Technology
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Dec 2023
Extra step for IT but peace of mind for security
Likeliness to Recommend
What differentiates Imprivata Privileged Access Management from other similar products?
Integrates with other Imprivata product suites, fits nicely to the overall econsystem and user experience. Imprivata is synonymous for Tap-N-Go, ImprivataID for MFA and EPCS, SSO, and now PAM.
What is your favorite aspect of this product?
We used to give vCenter access to IT personnel, support staff from other departments, and vendors for server console and/or RDP access. We had no method of managing, auditing, or knowing when these systems were accessed or changes were made. This is a major issue, and Imprivata PAM provided us with the option to block RDP access and remove vCenter access. Forced privileged users to access PAM and initiate an RDP (HTML5) session to servers they have privileged to, PAM would utilize their privileged account credentials to sign in and users never need to know their password, and all sessions are all recorded.
What do you dislike most about this product?
Imprivata PAM is very technical and specific. Initial implementation for the administrator can be repeatitive, tedious, and time-consuming. This is due to granting specific privileges because everything is access-based. Once the system is setup; server's are added to PAM, assigning IT users to their privileged accounts (which has to be created separately in AD), setting up rules for PAM to cycle privileged accounts passwords either daily or every time it is checked out/in, defining session recording rules, and using PAM as an IT vault. The system is simple to learn but Implementation is time-consuming (depending on the size of org.)
What recommendations would you give to someone considering this product?
Without PAM it is extremely difficult to meet Cyber Security insurance policy requirements. Creating and managing privileged accounts without a way to audit is impossible. Imprivata PAM bridges it altogether with your regular access and privileged account. This is most important in healthcare IT environments due to staff turn over, use of third-party passwords such as Keepass and other solutions, and making sure people have access to what they need and nothing more. Imprivata PAM is an IT vault, Remote Session Console to servers/systems, and much more. It creates a framework that allows the organization to strengthen it's IT security posture.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Unique Features