Sauce Labs Customer Reviews 2025

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Sauce Labs

Composite Score

7.7 /10

CX Score

7.9 /10

27 Reviews Write a Review

What is Sauce Labs?

Build the most comprehensive mobile app testing strategy, from development to production

Company Details

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Awards & Recognition

Sauce Labs won the following awards in the Mobile Application Testing category

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1 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

9 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

5 Top Rated Capabilities

4 Top Rated Features

2022

Sauce Labs Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sauce Labs.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

77 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sauce Labs?

5% Negative

10% Neutral

85% Positive

Pros

Respectful
Reliable
Acts with Integrity
Enables Productivity

Feature Ratings

Average 78

Automated Testing

Browser Testing

Device and OS Versions Coverage

Functional Testing

Mobile Test Environment and Lab Management

Virtual Mobile Devices

Pipeline Integrations

Cloud Device Farm (Physical and Simulator)

Development Use

Process Simulation

Dashboards, Analytics and Reporting

Vendor Capability Ratings

Average 77

Business Value Created

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Sauce Labs Reviews

Gundeep V.

Role: Information Technology
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Great product, domain leader ,seamless integration

Likeliness to Recommend

8 /10

What differentiates Sauce Labs from other similar products?

It provides seamless cross browser integration

What is your favorite aspect of this product?

No need to setup physical infra in order to test mobile apps on various combinations of browser and devices

What do you dislike most about this product?

At times process time out or execution is too slow

What recommendations would you give to someone considering this product?

buy license as per need basis

Pros

Saves Time
Performance Enhancing
Effective Service
Acts with Integrity

Cons

Inhibits Innovation
Security Frustrates

Akanksha G.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Here for the long haul but mind your pockets!

Likeliness to Recommend

8 /10

What differentiates Sauce Labs from other similar products?

There are some big players already available in the market when it comes to cloud based testing. Saucelabs provides an easy to integration framework to developers and quality engineers with a freedom to choose any platform for setting up their automations. Extensive documentation and test analytics make Saucelabs stands out from some key names in the cloud based domain.

What is your favorite aspect of this product?

A plethora of devices to choose from! When it comes to web based or native mobile based applications, the main goal is to achieve maximum possible coverage. And Sauce labs has a large variety ranging from real devices to emulators to choose from. The diverse device coverage makes the end to end tests for any application whether functional or visual less complex and easy to use.

What do you dislike most about this product?

Saucelabs can cause a hole in your pocket. There are other alternatives in the market and similar integrations to use.

What recommendations would you give to someone considering this product?

At the end of the day, it boils down to evaluating any cloud based tool and see how seamless fit it is. Every organisation, project or team has individual requirements, The best tool to integrate is one which enhances the development and quality processes. I would recommend doing a POC before finalising any tool. Saucelabs is a great addition to your team if it checks the above conditions.

Pros

Respectful
Continually Improving Product
Reliable
Enables Productivity

Josse H.

Role: Consultant
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Good product

Likeliness to Recommend

7 /10

What differentiates Sauce Labs from other similar products?

Broad available devices and os versions

What is your favorite aspect of this product?

Broad available devices and os versions

What do you dislike most about this product?

Not always straight forward to use

What recommendations would you give to someone considering this product?

It depends on your usecase

Pros

Enables Productivity
Unique Features
Inspires Innovation
Includes Product Enhancements

Cons

Less Effective Service

Latest Research

Sauce Labs

What is Sauce Labs?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Sauce Labs Ratings

88 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

77 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Sauce Labs?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Automated Testing Ability to efficiently perform and execute automated tests of the software, including scripting, record and replay, codeless tests etc.

Browser Testing Test web apps on various desktop and mobile browsers, versions, and OSs.

Device and OS Versions Coverage Support for the mobile devices and OS versions you want to test on and when you need to test on them.

Functional Testing Ability to efficiently perform and execute manual tests of the software, including view and control device, app install, perform gestures etc.

Mobile Test Environment and Lab Management Create, organize, and manage mobile devices, apps, and users etc. across multiple sessions concurrently.

Virtual Mobile Devices Provides multiple testing environments (Emulator and/or Simulator) to support different operating systems, legacy versions, and support for new versions.

Pipeline Integrations Ability of the platform to integrate with your Continuous Integration tools to improve efficiency and throughput.

Cloud Device Farm (Physical and Simulator) Enables parallel testing of mobile devices in the public and private cloud.

Development Use Supports integrated development environments (IDEs) to allow for easy development and debugging on mobile devices.

Process Simulation Ability to simulate scenarios and environments when testing your mobile apps, including taking photos, scanning QR codes, authentication, 5G vs Wi-Fi etc.

Dashboards, Analytics and Reporting The ability to track and analyze test results such as historic & real-time error reporting, detailed & summary reporting, and data extraction.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Sauce Labs Reviews

Gundeep V.

Great product, domain leader ,seamless integration

Likeliness to Recommend

Pros

Cons

Akanksha G.

Here for the long haul but mind your pockets!

Likeliness to Recommend

Pros

Josse H.

Good product

Likeliness to Recommend

Pros

Cons

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1
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Feature Ratings

Automated Testing

Browser Testing

Device and OS Versions Coverage

Functional Testing

Mobile Test Environment and Lab Management

Virtual Mobile Devices

Pipeline Integrations

Cloud Device Farm (Physical and Simulator)

Development Use

Process Simulation

Dashboards, Analytics and Reporting

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization