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SAP

SAP SuccessFactors HCM

Composite Score

8.0 /10

CX Score

8.3 /10

80 Reviews Write a Review

What is SAP SuccessFactors HCM?

SAP SuccessFactors Human Experience Management Suite (SAP SuccessFactors HXM Suite) offers individualized experiences and strategic solutions that empower employees to reach their potential. Only SuccessFactors gives you the talent solutions, core HR, collaboration tools, and workforce analytics you need to produce, measure, and continuously improve your business results through people, every day.

Company Details

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Awards & Recognition

SAP SuccessFactors HCM won the following awards in the Human Capital Management - Enterprise category

Filter By

0 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2025

Strategy and Innovation
Product Impact

2025

1 Top Rated Capabilities

10 Top Rated Features

2024

Product Impact

2024

1 Top Rated Capabilities

5 Top Rated Features

2023

0 Top Rated Capabilities

3 Top Rated Features

2022

Product Impact

2022

SAP SuccessFactors HCM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP SuccessFactors HCM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

93 Plan to Renew

81 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP SuccessFactors HCM?

1% Negative

7% Neutral

92% Positive

Pros

Performance Enhancing
Respectful
Security Protects
Enables Productivity

Feature Ratings

Average 80

Reporting and Analytics

Talent Management

Benefits Administration

Performance Management

Employee Record

Learning and Development

Talent Acquisition

Position Management

Compensation Planning & Forecasting

Self-Service Applicant Portal

Workforce Planning

Vendor Capability Ratings

Average 77

Business Value Created

Breadth of Features

Availability and Quality of Training

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Vendor Support

Also Featured in...

Talent Acquisition Suites

Translation missing: en.product_page.ratings.score 8.7

View SAP SuccessFactors HCM in this category (opens in a new tab)

Talent Management

Translation missing: en.product_page.ratings.score 7.5

View SAP SuccessFactors HCM in this category (opens in a new tab)

Internal Talent Marketplace

Translation missing: en.product_page.ratings.score 7.5

View SAP SuccessFactors HCM in this category (opens in a new tab)

SAP SuccessFactors HCM Reviews

Jeremy K.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2023

pricey implementation

Likeliness to Recommend

8 /10

What differentiates SAP SuccessFactors HCM from other similar products?

great for HCM

What is your favorite aspect of this product?

employee records, reporting

What do you dislike most about this product?

nothing when I had used it since it was more HR focused.

What recommendations would you give to someone considering this product?

Great tool for HR but I was using it for payroll. we had another software for payroll

Pros

Security Protects
Reliable
Performance Enhancing
Enables Productivity

Role: Human Resources
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted May 2023

Great, exceptional product

Likeliness to Recommend

9 /10

Pros

Reliable
Enables Productivity
Efficient Service
Effective Service

Adeel M.

Role: Human Resources
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Ease of use

Likeliness to Recommend

10 /10

What differentiates SAP SuccessFactors HCM from other similar products?

Bult for corporates and requires extensive HR training for junior admins

What is your favorite aspect of this product?

Scalability is something that can be achieved

What do you dislike most about this product?

Is more cumbersome than most other HRIS and implementation can have issues

What recommendations would you give to someone considering this product?

Yes I believe this is a perfect corporate product

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Cons

Less Efficient Service

Latest Research

SAP SuccessFactors HCM

What is SAP SuccessFactors HCM?

Company Details

Need Assistance?

Awards & Recognition

SAP SuccessFactors HCM Ratings

88 Likeliness to Recommend

1 Since last award

93 Plan to Renew

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love SAP SuccessFactors HCM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Talent Management Includes recruiting and Application Tracking Systems functionality such as candidate tracking, job posting, advertising, background checks, and onboarding.

Benefits Administration Employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, as well as self-service.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Compensation Planning & Forecasting Ability to facilitate compensation reviews and planning. Forecasts workforce demand for headcount and budgeting purposes.

Self-Service Applicant Portal​ The solution provides a robust applicant portal where documentation can be submitted, updated, and where the present status of an application can be tracked.

Workforce Planning Includes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Talent Acquisition Suites

Talent Management

Internal Talent Marketplace

SAP SuccessFactors HCM Reviews

Jeremy K.

pricey implementation

Likeliness to Recommend

Pros

Great, exceptional product

Likeliness to Recommend

Pros

Adeel M.

Ease of use

Likeliness to Recommend

Pros

Cons

Most Popular SAP SuccessFactors HCM Comparisons

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1
Since last award

1
Since last award

Feature Ratings

Reporting and Analytics

Talent Management

Benefits Administration

Performance Management

Employee Record

Learning and Development

Talent Acquisition

Position Management

Compensation Planning & Forecasting

Self-Service Applicant Portal

Workforce Planning

Vendor Capability Ratings

Business Value Created

Breadth of Features

Availability and Quality of Training

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Vendor Support