SAP

SAP S/4HANA

An intelligent ERP solution that enables companies to capture every opportunity in today’s digital world, SAP S/4HANA removes common obstacles associated with legacy ERP applications, such as batch latency, complex landscapes, and manually-driven processes.

7.5

Composite Score

Composite
Score

7.3

CX Score

CX
Score

+62

Emotional Footprint

Emotional
Footprint

83%

Likeliness to Recommend

Likeliness
to Recommend

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  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role

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Product Reviews

  • -
  • 1
  • 2
  • 3
  • 4
Recommends
9/10

Information Technology

Easy to customize and integrate other systems with

Vendor Capability Satisfaction

  • 3
  • Business Value Created
  • 3
  • Breadth of Features
  • 3
  • Quality of Features
  • 3
  • Product Strategy and Rate of Improvement
  • 2
  • Usability and Intuitiveness
  • 3
  • Vendor Support
  • 4
  • Ease of Data Integration
  • 4
  • Ease of IT Administration
  • 4
  • Ease of Customization
  • 4
  • Availability and Quality of Training
  • 3
  • Ease of Implementation

Product Feature Satisfaction

  • 3
  • Accounting and Financial Management
  • 3
  • Customer Relationship Management
  • 3
  • Governance Risk and Compliance
  • 3
  • Industry Specific Capabilities
  • 3
  • Job and Project Management
  • 3
  • Procurement Management
  • 3
  • Supply Chain Management
  • 3
  • Service Management
  • -
  • BI and Performance Management
  • -
  • Human Capital Management
  • -
  • Analytics and Reporting
Neutral
7/10

Information Technology

Challanging Implmentation

Vendor Capability Satisfaction

  • 3
  • Breadth of Features
  • 2
  • Quality of Features
  • 2
  • Product Strategy and Rate of Improvement
  • 3
  • Usability and Intuitiveness
  • 3
  • Vendor Support
  • 2
  • Ease of Data Integration
  • 3
  • Business Value Created
  • 2
  • Ease of IT Administration
  • 2
  • Ease of Customization
  • 4
  • Availability and Quality of Training
  • 2
  • Ease of Implementation

Product Feature Satisfaction

  • 1
  • Customer Relationship Management
  • 1
  • Governance Risk and Compliance
  • 1
  • Human Capital Management
  • 1
  • Industry Specific Capabilities
  • 2
  • Job and Project Management
  • 2
  • Service Management
  • 4
  • Analytics and Reporting
  • 4
  • Procurement Management
  • 4
  • BI and Performance Management
  • 4
  • Supply Chain Management
  • 4
  • Accounting and Financial Management
Does Not Recommend
4/10

Operations

SAP - Upgrade to S/4 HANA extremely disappointing

Vendor Capability Satisfaction

  • 1
  • Vendor Support
  • 1
  • Business Value Created
  • 2
  • Breadth of Features
  • 1
  • Quality of Features
  • 2
  • Product Strategy and Rate of Improvement
  • 1
  • Usability and Intuitiveness
  • 1
  • Ease of Data Integration
  • 2
  • Ease of IT Administration
  • 1
  • Ease of Customization
  • 1
  • Availability and Quality of Training
  • 1
  • Ease of Implementation

Product Feature Satisfaction

  • 1
  • Customer Relationship Management
  • 1
  • Governance Risk and Compliance
  • 1
  • Job and Project Management
  • 1
  • Procurement Management
  • 1
  • Service Management
  • 1
  • Supply Chain Management
  • 1
  • Industry Specific Capabilities
  • 2
  • Human Capital Management
  • 3
  • Accounting and Financial Management
  • 3
  • BI and Performance Management
  • 3
  • Analytics and Reporting
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