What is Salesforce Flow?
Lightning Flow is a new Lightning Platform service that empowers any business to create and extend the power of process automation to any customer or employee experience.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Flow?
Pros
- Enables Productivity
- Respectful
- Reliable
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Low-Code Automation
In-App Automated Workflows
Process Workflow Designer
Mobile Support
Customizable Performance Dashboards
Process Simulation
Process Library
External Application Data Connectors
Permissions and Governance
Process Automation Templates
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Ease of Customization
Ease of Implementation
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
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Salesforce Flow Reviews
Michael W.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2024
There is a reason Salesforce is the king of CRM
Likeliness to Recommend
What differentiates Salesforce Flow from other similar products?
Competitors like Hubspot offer a product that does not meet requirements of enterprise businesses. SFDC does require more technical resource to implement/build/maintain but the outputs and results of those investments are far and above any other tool currently on the market today.
What is your favorite aspect of this product?
Almost infinite customization opportunities to fit any business or process.
What do you dislike most about this product?
It does require a heavy staff presence to build and maintain appropriately. The wrong team/hires can make a mess of your entire business data if handled poorly.
What recommendations would you give to someone considering this product?
When weighing the decision to buy a CRM, don't just look at cost, look at what your business needs. If you are going to be a small business with no intention to see rapid growth or move beyond 10-20 employees, other tools might be fine. But if you truly want to scale your company, there is only one CRM to use. The flows automation tool is the best no-code/low-code automation tool on the marker bar none.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Cons
- Less Efficient Service
- Vendor Friendly Policies
- Less Generous
Sophie S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2024
Fantastic product
Likeliness to Recommend
What differentiates Salesforce Flow from other similar products?
More user friendly, easy to understand from a deal perspective
What is your favorite aspect of this product?
The user interface
What do you dislike most about this product?
Pulling reports from SF is challenging
What recommendations would you give to someone considering this product?
Take courses to understand how to best use SF
Pros
- Trustworthy
- Appreciates Incumbent Status
- Helps Innovate
- Continually Improving Product
Taruna A.
- Role: Information Technology
- Industry: Food and Beverage
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2026
Automation lightning flow powerful feature in sale
Likeliness to Recommend
What differentiates Salesforce Flow from other similar products?
Salesforce Lightning Flow helps us to Automate our process or requirment without or Low coding. With the help of lightning flow we can do UI interaction by using screen flow by simple clicking buttons and all. We also perform some actions with the help of record triggerd flow and deal with salesforce security. Without writing single line of code we can perform actions on record Like CRUD operations. We also perform platform event triggerd flow with the help of this we can perform integration with third party tool.
What is your favorite aspect of this product?
Salesforce flow is used to perform actions without writing a code and also we can integrate with third party tool.
What do you dislike most about this product?
We cannot perform some actions like undelete operations with the help of lightning flow.
What recommendations would you give to someone considering this product?
It is best to perform action schedule some action on specific time . So non coder also can be easily catch up and learn .
Pros
- Performance Enhancing
- Enables Productivity
- Inspires Innovation
- Saves Time
