What is Salesforce Agentforce Sales?
The all-new Salesforce Agentforce Sales (formerly Salesforce Sales Cloud) CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
96 Plan to Renew
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Agentforce Sales?
Pros
- Reliable
- Respectful
- Enables Productivity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Sales Management
Account and Contact Management
Analytics and Reporting
Customer Service Management
Collaboration
Activity and Workflow Management
Marketing Management
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Ease of Implementation
Ease of IT Administration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Vendor Support
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Conversation Intelligence
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Sales Enablement
Translation missing: en.product_page.ratings.score 8.9
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Lead Management
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Salesforce Agentforce Sales Reviews
Somtochukwu T.
- Role: Information Technology
- Industry: Communications
- Involvement: End User of Application
Submitted Oct 2025
salesforce : creating force in sales
Likeliness to Recommend
What differentiates Salesforce Agentforce Sales from other similar products?
Contains many add ons
What is your favorite aspect of this product?
Powerful forecasting, pipeline management, and ability to deeply customize workflows & reports make it very strong for managing complex sales
What do you dislike most about this product?
Customization often requires specialist
What recommendations would you give to someone considering this product?
Budget before you start
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
sanchit m.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Sep 2025
CRM platform for medium to large businesses
Likeliness to Recommend
What differentiates Salesforce Agentforce Sales from other similar products?
Powerful Analytics & Reporting
What is your favorite aspect of this product?
Increased Productivity & Sales, High Customization
What do you dislike most about this product?
High Cost, Complexity for Advanced Feature
What recommendations would you give to someone considering this product?
While the web interface is often praised, the mobile app version may not be intuitive or easy to use for some users.
Pros
- Helps Innovate
- Client Friendly Policies
- Continually Improving Product
- Reliable
Anjali A.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Sep 2025
The CRM tool sales team can’t work without anymore
Likeliness to Recommend
What differentiates Salesforce Agentforce Sales from other similar products?
What really sets Salesforce Sales Cloud apart is how customizable and scalable it is. A lot of CRMs work fine for small teams but as soon as you grow, you start hitting limits. With Salesforce, you can keep adding new processes, automation, dashboards, and integrations without outgrowing the system.
What is your favorite aspect of this product?
I like that everything about my customers is in one place, so I never lose track of conversations or opportunities. Also it saves my time by automating follow-ups and routine tasks.
What do you dislike most about this product?
Sometimes it feels a little slow when handling large amounts of data. Also there are so many features that it takes time to learn. & requires proper training.
What recommendations would you give to someone considering this product?
This is powerful CRM tool that manages sales pipelines, but it takes some time to get used to. If possible you can have an admin or expert to help with setup and customization, so you get the most out of it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
