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Agentforce Sales Logo Award Winner Product Badge
Agentforce Sales Logo Award Winner Product Badge
Salesforce.com Inc

Agentforce Sales

Composite Score
8.8 /10
CX Score
8.9 /10
Category
Agentforce Sales
8.8 /10

What is Agentforce Sales?

The all-new Agentforce Sales (formerly Salesforce Sales Cloud) CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Agentforce Sales won the following awards in the Customer Relationship Management - Enterprise category

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Agentforce Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Agentforce Sales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Agentforce Sales?

3% Negative
6% Neutral
91% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

86

Account and Contact Management

85

Collaboration

85

Analytics and Reporting

85

Customer Service Management

85

Activity and Workflow Management

84

Marketing Management

83

Quote Contract and Proposal

83

Telephony and Call Center Management

80

Mobile

78

Vendor Capability Ratings

Average 82

Breadth of Features

85

Quality of Features

85

Business Value Created

85

Availability and Quality of Training

82

Ease of Data Integration

82

Ease of Customization

82

Ease of Implementation

82

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Usability and Intuitiveness

81

Vendor Support

80

Agentforce Sales Reviews

Charles Z.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Fantastic Product

Likeliness to Recommend

9 /10

What differentiates Agentforce Sales from other similar products?

Salesforce Sales cloud is the best sales automation product I have used in our company.

What is your favorite aspect of this product?

The platform has secure environment for data storage and automating all marketing and sales processes. It integrates organization with cloud storage services for securing customers contacts and reaching as many clients as possible through social media platforms.

What do you dislike most about this product?

I have not experienced any challenge that can interfere our daily operation from this product.

What recommendations would you give to someone considering this product?

Salesforce Sales Cloud is the best marketing and sales platform and best for integrating all processes with cloud system.

Pros

  • Reliable
  • Efficient Service
  • Fair
  • Acts with Integrity

henrik L.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Best CRM ever

Likeliness to Recommend

9 /10

What differentiates Agentforce Sales from other similar products?

Salesforce Sales Cloud have a very professional team behind it that keep working on new updates all the time making sure that they are using all the latest technologies to create such a great product

What is your favorite aspect of this product?

With Salesforce Sales Cloud, companies such as ours who has a lot of sales people in various regions, are able to stay updated on all projects going around and we can jump in anytime needed.

What do you dislike most about this product?

The cost of having Salesforce is a bit high, but you get what you are paying for.

What recommendations would you give to someone considering this product?

I recommend that you have a look at Salesforce, it will help you see all the information infront of you all the time and will make sure you never lose a sales without knowing why you did

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Susan C.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2021

Amazing sales and marketing product

Likeliness to Recommend

9 /10

What differentiates Agentforce Sales from other similar products?

I have only experienced in working with Salesforce Sales Cloud which is very productive.

What is your favorite aspect of this product?

The functionality of this platform has always been effective across the entire organization. It gives insights on the market progress and how prices of different brands are varying with time so that we can plan. Customers data and pipeline is well controlled with timely decision making.

What do you dislike most about this product?

Nothing I can complain about the performance since I started working with this platform.

What recommendations would you give to someone considering this product?

I totally recommend this platform to any organization that is ready to grow with better sales and marketing planning.

Pros

  • Inspires Innovation
  • Acts with Integrity
  • Over Delivered
  • Friendly Negotiation

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