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Sage Group

Sage CRM

Composite Score
8.0 /10
CX Score
8.2 /10
Category
Sage CRM
8.0 /10

What is Sage CRM?

Sage CRM provides sales teams with powerful tools and quick access to the information they need to manage and progress leads and opportunities. It is helping thousands of small and medium sized businesses across the globe automate their sales process. And Sage CRM gives you and your sales team detailed account and pipeline information so you can close deals faster.

Company Details


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Awards & Recognition

Sage CRM won the following awards in the Customer Relationship Management - Midmarket category

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Sage CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sage CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sage CRM?

1% Negative
3% Neutral
96% Positive

Pros

  • Respectful
  • Transparent
  • Acts with Integrity
  • Generous Negotitation

Feature Ratings

Average 84

Customer Service Management

87

Sales Management

86

Analytics and Reporting

85

Lead Management

85

Account and Contact Management

85

Activity and Workflow Management

83

Telephony and Call Center Management

83

Collaboration

83

Marketing Management

82

Quote Contract and Proposal

82

Mobile

80

Vendor Capability Ratings

Average 83

Availability and Quality of Training

85

Ease of Data Integration

84

Ease of IT Administration

84

Ease of Customization

84

Quality of Features

83

Ease of Implementation

83

Usability and Intuitiveness

82

Vendor Support

82

Product Strategy and Rate of Improvement

82

Business Value Created

81

Breadth of Features

79

Sage CRM Reviews

Doug W.

  • Role: Operations
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

From Leads to Legacy: Sage CRM in Construction.

Likeliness to Recommend

9 /10

What differentiates Sage CRM from other similar products?

The client relationships we build can be just as crucial as the structures we create. That’s where Sage CRM comes in. It provides a tailored approach that helps us keep track of client interactions, manage leads, and ultimately foster long-term partnerships that drive our business forward.

What is your favorite aspect of this product?

What I really appreciate about Sage CRM is how it centralizes all our client information in one place. Whether it’s tracking ongoing conversations, managing contracts, or simply remembering a client’s preferences, Sage CRM makes sure that nothing falls through the cracks.

What do you dislike most about this product?

The limited customization options for certain reports. While Sage CRM provides a wealth of data, I’ve found that some of the report formats aren’t as flexible as I’d like them to be.

What recommendations would you give to someone considering this product?

I’d definitely recommend giving Sage CRM a try. It’s a tool that’s easy to integrate into your existing workflow, and it delivers real, tangible benefits. Whether you’re handling a few small projects or managing multiple large contracts, Sage CRM can help you stay organized, responsive, and ahead of the competition.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Industry Specific Role
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Nov 2023

Amazing Product.

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Tessa D.

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Great CRM to manage and improve Sales.

Likeliness to Recommend

8 /10

What differentiates Sage CRM from other similar products?

This service appeals to me since it allows each client to receive a score based on their defined performance, which increases client communication and results in a stronger working connection, which is wonderful to carry out. It also offers a visually appealing, well-structured interface with detailed information on how to use the service, what it is for, and how it may help enhance customer management and company processes.

What is your favorite aspect of this product?

Sage CRM is a fantastic ERP software that is assisting me in understanding and forecasting the finances of my small firm. The demographics and purchase probabilities allow me to better understand my clients. It offers a solution for automating the sales pipeline. It demonstrates the tool for tracking sales and receiving regular information on insights. It allows for future customization of the workflow and interfaces. It is simple to integrate with the system using KPIs and APIs. Its efficiency and user-friendliness. It’s so much easier to see all of my content now, and it’s made my work so much more efficient!

What do you dislike most about this product?

This application’s support irritates us a little because it is very slow to respond along with instant solutions to a question about the service, resulting in a loss of time, annoyance, and confusion for the user, which I hope they improve and update it so that these problems do not occur.

What recommendations would you give to someone considering this product?

Sage CRM is ideal for improving my relationships with potential customers because it allows me to explore each client I have registered and learn about its functionality, performance, and characteristics, allowing me to learn more about my customers and improve my relationships and management with them easily and effectively. I also recommend it as a well-designed search portal that informs me of any data and files related to my company procedures.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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