Rocket.Chat Customer Reviews 2026 | Web and Video Conferencing

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Rocket.Chat

Composite Score

6.9 /10

CX Score

7.2 /10

11 Reviews Write a Review

What is Rocket.Chat?

Control your communication, manage your data, and have your own collaboration platform to improve team productivity. Lead with the open-source power.

Company Details

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Rocket.Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Rocket.Chat?

0% Negative

9% Neutral

91% Positive

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 78

File Transfer

Video Conferencing

Audio Conferencing VoIP

Instant Messaging

Audio Controls

Keyboard Mouse Control

Application Share

Audio Conferencing Call in Bridge

Screen Share

Virtual Whiteboard

Facilitator Functions

Vendor Capability Ratings

Average 72

Breadth of Features

Ease of Customization

Ease of Implementation

Business Value Created

Ease of IT Administration

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Ease of Data Integration

Rocket.Chat Reviews

Deepak R.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Easy to use with very more effective features and

Likeliness to Recommend

10 /10

What differentiates Rocket.Chat from other similar products?

It is very cheapest if compare with other tools and easy to use with very more effective features and services

What is your favorite aspect of this product?

File sharing is very effective with very big data size

What do you dislike most about this product?

Nothing didn't find there

What recommendations would you give to someone considering this product?

It is very cheapest to other tools and easy to use on daily bases

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Adrian W.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

Clean interface, with easy access to chat anyone.

Likeliness to Recommend

7 /10

What differentiates Rocket.Chat from other similar products?

Looks like a simple and easy to use software without a lot of added functionality all over the place. It also has possibilities to be very configurable to access directly to other pages, chats through links .

What is your favorite aspect of this product?

The simplicity

What do you dislike most about this product?

Calls are not of good quality

What recommendations would you give to someone considering this product?

A powerful yet economical software, cost-effective

Pros

Efficient Service
Effective Service
Caring
Saves Time

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Oct 2023

A Platform that Helps to Streamline Business Messa

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Rocket.Chat

What is Rocket.Chat?

Company Details

Need Assistance?

Rocket.Chat Ratings

87 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Rocket.Chat?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

File Transfer File transfer services

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Instant Messaging Real-time, text-based communication between two or more people

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Rocket.Chat Reviews

Deepak R.

Easy to use with very more effective features and

Likeliness to Recommend

Pros

Adrian W.

Clean interface, with easy access to chat anyone.

Likeliness to Recommend

Pros

A Platform that Helps to Streamline Business Messa

Likeliness to Recommend

Pros

Schedule Your Call

Feature Ratings

File Transfer

Video Conferencing

Audio Conferencing VoIP

Instant Messaging

Audio Controls

Keyboard Mouse Control

Application Share

Audio Conferencing Call in Bridge

Screen Share

Virtual Whiteboard

Facilitator Functions

Vendor Capability Ratings

Breadth of Features

Ease of Customization

Ease of Implementation

Business Value Created

Ease of IT Administration

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Ease of Data Integration