Paycom Customer Reviews 2026 | Payroll

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Paycom

Composite Score

8.2 /10

CX Score

8.4 /10

92 Reviews Write a Review

What is Paycom?

Paycom is the most automated HCM platform and the only HR and payroll software built on a unique single database that supports every stage of employment. Powered by its industry first, command driven AI engine, IWant™, Paycom eliminates inefficiencies caused by disconnected systems and is frequently recognized by third party reviewers as one of the best payroll and HR software solutions for organizations of all sizes.

Company Details

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Awards & Recognition

Paycom won the following awards in the Payroll category

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8 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Contract Negotiation

2025

2025 Data Quadrant Champion

2025

9 Top Rated Capabilities

9 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

10 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

10 Top Rated Capabilities

7 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Service Experience
Product Impact

2022

2022 Data Quadrant Champion

2022

10 Top Rated Capabilities

8 Top Rated Features

2022

Paycom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paycom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paycom?

3% Negative

4% Neutral

93% Positive

Pros

Friendly Negotiation
Security Protects
Transparent
Helps Innovate

Feature Ratings

Average 85

Compensation Management

Time and Attendance

Direct Deposit

HR Systems Interface

Tax Form Preparation

Benefits Calculation

Accounting Systems Interface

Taxation Deduction

Vacation and Leave Tracking

Self Service Portal

Retirement Plan Tracking

Vendor Capability Ratings

Average 83

Ease of Implementation

Ease of Data Integration

Breadth of Features

Quality of Features

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Also Featured in...

Workforce Management - Midmarket

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Paycom Screenshots

Paycom Downloads

The Total Economic Impact Of Paycom-Cost Savings And Business Benefits Enabled By Paycom

New Technology_ The Projected Total Economic Impact Of Paycom’s Time-Off Requests Featuring GONE

Paycom Videos

Paycom Reviews

Role: Human Resources
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Apr 2020

Good product with numerous features

Likeliness to Recommend

8 /10

Pros

Unique Features
Client Friendly Policies
Fair
Altruistic

Latest Research

Paycom

What is Paycom?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

Paycom Ratings

83 Likeliness to Recommend

1 Since last award

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Paycom?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

HR Systems Interface Ability to interface with the organization’s HR system.

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

Benefits Calculation Ability to calculate benefits

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Taxation Deduction Ability to calculate and deduct appropriate taxes

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Workforce Management - Midmarket

Paycom Screenshots

Introducing IWant

Paycom Downloads

The Total Economic Impact Of Paycom-Cost Savings And Business Benefits Enabled By Paycom

New Technology_ The Projected Total Economic Impact Of Paycom’s Time-Off Requests Featuring GONE

Paycom Videos

Paycom X The New England Patriots_ A Championship-Level Partnership

Paycom x Ron Marhofer Auto Family: Automating Time-Off Requests With GONE®

Unnecessary Action Hero — Episode 6: Professional Help

Paycom x Prairie Knights Casino: Winning Big by Switching Back

Paycom x Graeter’s: Serving Excellence for An Ice Cream Icon

Paycom x LAFC: Building a Legacy With Winning Tech

Paycom x Waukegan Park District: Streamlining Hiring, Payroll and Training

Paycom x Hearts for Hearing: Innovation and Service

When a Champ Has Questions, IWant™ Has Answers

Know it all with IWant

Paycom Reviews

Good product with numerous features

Likeliness to Recommend

Pros

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Schedule Your Call

1
Since last award

Feature Ratings

Compensation Management

Time and Attendance

Direct Deposit

HR Systems Interface

Tax Form Preparation

Benefits Calculation

Accounting Systems Interface

Taxation Deduction

Vacation and Leave Tracking

Self Service Portal

Retirement Plan Tracking

Vendor Capability Ratings

Ease of Implementation

Ease of Data Integration

Breadth of Features

Quality of Features

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization