Odoo Customer Reviews 2026 | Enterprise Resource Planning

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Odoo

Composite Score

7.8 /10

CX Score

8.1 /10

42 Reviews Write a Review

What is Odoo?

Odoo is an open-source alternative to many software packages. It can be used by any retailer with its POS (Point Of Sales), and in any website with its CMS (website builder) synchronized with the e-Commerce app. In the enterprise resource planning software field, Odoo is an alternative to SAP ERP, Oracle E-Business Suite, Microsoft Dynamics, Netsuite, and others.

Company Details

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Awards & Recognition

Odoo won the following awards in the Enterprise Resource Planning - Midmarket category

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1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2026

Service Experience

2025

2025 Data Quadrant Champion

2025

2 Top Rated Capabilities

3 Top Rated Features

2025

Strategy and Innovation
Service Experience
Contract Negotiation

2024

2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

6 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

9 Top Rated Capabilities

7 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

Odoo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Odoo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Odoo?

0% Negative

14% Neutral

86% Positive

Pros

Respectful
Acts with Integrity
Transparent
Helps Innovate

Feature Ratings

Average 81

Service Management

Industry Specific Capabilities

Analytics and Reporting

Supply Chain Management

Procurement Management

Customer Relationship Management

Human Capital Management

BI and Performance Management

Accounting and Financial Management

Job and Project Management

Governance Risk and Compliance

Vendor Capability Ratings

Average 78

Ease of Implementation

Business Value Created

Breadth of Features

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

Also Featured in...

Discrete Manufacturing ERP

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Accounting - Small Business

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View Odoo in this category (opens in a new tab)

Odoo Reviews

Robert III O.

Role: Information Technology
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

"Easy to use and user friendly"

Likeliness to Recommend

7 /10

What differentiates Odoo from other similar products?

User communication is outstanding we used this for Helpdesk ticketing, HCM Related very easy to use

What is your favorite aspect of this product?

HCM and Helpdesk

What do you dislike most about this product?

lack of operational functionality

What recommendations would you give to someone considering this product?

Very reliable when it comes to ticketing and user communication

Pros

Inspires Innovation
Respectful
Friendly Negotiation
Helps Innovate

Cons

Less Productive
Wastes Time
Security Frustrates

A.K.M Mahmudul I.

Role: Information Technology
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Fantastic Product but difficult to integrate

Likeliness to Recommend

6 /10

What differentiates Odoo from other similar products?

Odoo is free ERp and it has all the basics features.

What is your favorite aspect of this product?

Supply chain management

What do you dislike most about this product?

Difficulty with integration with other software

What recommendations would you give to someone considering this product?

If odoo is stand alone software

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Cons

Under Delivered

Muhammad F.

Role: Finance
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Enables Productivity
Efficient Service
Effective Service

Latest Research

Odoo

What is Odoo?

Company Details

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Awards & Recognition

2025 Data Quadrant Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

Odoo Ratings

87 Likeliness to Recommend

95 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Odoo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Service Management Includes all aspects of service management, service orders, requests, field service and contracts.

Industry Specific Capabilities Includes all unmentioned industry specific modules and capabilities related to the primary industry of your company.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Supply Chain Management Includes all aspects of logistics, distribution, and inventory management, as well as warehouse and shipping, order promising, and asset management.

Procurement Management Includes purchasing and procurement management, as well as supplier management and optimization.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

Human Capital Management Includes employee management functions such as recruiting, payroll, development and performance management.

BI and Performance Management Includes all aspects of reporting and BI analytics, as well as planning and optimization.

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Job and Project Management Includes all aspects of project planning management, costing and billing, resource management and controls, and product data management.

Governance Risk and Compliance Includes governance, risk management, compliance, security management, controls and audit.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Discrete Manufacturing ERP

Accounting - Small Business

Odoo Reviews

Robert III O.

"Easy to use and user friendly"

Likeliness to Recommend

Pros

Cons

A.K.M Mahmudul I.

Fantastic Product but difficult to integrate

Likeliness to Recommend

Pros

Cons

Muhammad F.

Likeliness to Recommend

Pros

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Feature Ratings

Service Management

Industry Specific Capabilities

Analytics and Reporting

Supply Chain Management

Procurement Management

Customer Relationship Management

Human Capital Management

BI and Performance Management

Accounting and Financial Management

Job and Project Management

Governance Risk and Compliance

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Breadth of Features

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization