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MURAL Logo
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Mural

MURAL

Composite Score
8.2 /10
CX Score
8.4 /10
Category
MURAL
8.2 /10

What is MURAL?

MURAL is the leading digital workspace for visual collaboration in the enterprise. Teams depend on MURAL to understand and solve problems and build consensus using visual methods. More than an online whiteboard, MURAL enables innovation at scale by providing a platform for everything from product strategy and planning to leading immersive workshops using agile and design thinking methodologies. Industry-leading teams at companies including IBM, IDEO, Autodesk, Intuit, GitHub, and Atlassian use MURAL to work together — at any time and from anywhere.

Company Details


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Awards & Recognition

MURAL won the following awards in the Whiteboard Software category

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MURAL Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MURAL.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

93 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MURAL?

1% Negative
10% Neutral
89% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

93

Infinite Canvas

87

Sticky Notes

83

Annotation

83

Surveys and Polling

82

Screen Sharing

82

Role-Based Access

81

Integration with Meeting Solutions

80

Multimedia Content

80

Record, Save, and Export Canvases

79

Vendor Capability Ratings

Average 83

Quality of Features

89

Breadth of Features

87

Ease of Implementation

87

Business Value Created

85

Ease of Data Integration

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Customization

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

75

MURAL Reviews

Shawn H.

  • Role: Operations
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Great for visualizing a roadmap, plan, or project

Likeliness to Recommend

8 /10

What differentiates MURAL from other similar products?

Meeting customization is quick and easy with few limitations thanks to features like the note-taking block, the drawing tool for workflow diagramming systems, and drag-and-drop.

What is your favorite aspect of this product?

I've found that using Mural has greatly simplified my UX, PM, and teamwork procedures. It helps us easily plan large-scale tasks with our team members and visualize complicated concepts for simple reference during subsequent project meetings, all before we even begin designing the product.

What do you dislike most about this product?

Mural's lack of adjustment possibilities is a major drawback for me. Users in the same workspace cannot collaborate on a coherent visual style without some sort of shared distinguishing traits (brands, colors, etc.).

What recommendations would you give to someone considering this product?

I've found that the increased participation is one of mural's most useful features in meetings. Mural boards help me host information in a more genuine way, and they pique the interest of my audience by showing them where I may take the material.

Pros

  • Continually Improving Product
  • Friendly Negotiation
  • Security Protects
  • Helps Innovate

Hilary B.

  • Role: Human Resources
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Inspiring the creativity of remote teamwork

Likeliness to Recommend

9 /10

What differentiates MURAL from other similar products?

Through the late nights and early mornings of the pandemic, I relied on Mural more than I can count. As time has progressed, though, it has become one of my go-to resources for all of my workshop, brainstorming, project management, requirement gathering, and ideation needs.

What is your favorite aspect of this product?

I like working with MURAL because of how flexible it is. When I'm working on a project from scratch, I have more say over how data is structured, which makes switching between projects and keeping tabs on the team's progress much simpler.

What do you dislike most about this product?

In the beginning, visitors had access to a number of features. Now, it's down to just those select features. Naturally, this is done so as to be consistent with expenditures. However, I wished there were more available for free users.

What recommendations would you give to someone considering this product?

Mural aids my professional development by facilitating my engagement with and navigation of strategic challenges, as well as the streamlining of operational operations. It frees up mental space for me and my coworkers to come up with ideas and imagine solutions that are specific to our needs.

Pros

  • Reliable
  • Efficient Service
  • Over Delivered
  • Security Protects

Przemysław P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

Awesome Workspace

Likeliness to Recommend

9 /10

What differentiates MURAL from other similar products?

The murals are great. I've never worked on better virtual borders. Their appearance and functionality are impressive and offer a very good alternative to traditional visual boards.

What is your favorite aspect of this product?

I really like meetings where the mural is used. It brings very interesting aspects of visualizing the content of meetings, which makes them more interesting and encourages active participation.

What do you dislike most about this product?

I have been working with Mural for 2 years and since then the appearance of the graphical interface has practically not changed and in my opinion it needs refreshing and maybe adding some additional cool options to make the meetings even more interesting. I would like to see more ways to interact with Murals.

What recommendations would you give to someone considering this product?

A great solution for large teams working remotely. It improves the quality of meetings and makes them more effective. However, it should be remembered that the beginning may not meet expectations because the tool is very interesting and the multitude of options may slightly distract new users.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Inspires Innovation

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