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Mural

MURAL

Composite Score
8.2 /10
CX Score
8.4 /10
Category
MURAL
8.2 /10

What is MURAL?

MURAL is the leading digital workspace for visual collaboration in the enterprise. Teams depend on MURAL to understand and solve problems and build consensus using visual methods. More than an online whiteboard, MURAL enables innovation at scale by providing a platform for everything from product strategy and planning to leading immersive workshops using agile and design thinking methodologies. Industry-leading teams at companies including IBM, IDEO, Autodesk, Intuit, GitHub, and Atlassian use MURAL to work together — at any time and from anywhere.

Company Details


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Awards & Recognition

MURAL won the following awards in the Whiteboard Software category

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MURAL Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MURAL.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

93 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MURAL?

1% Negative
10% Neutral
89% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

93

Infinite Canvas

87

Sticky Notes

83

Annotation

83

Surveys and Polling

82

Screen Sharing

82

Role-Based Access

81

Integration with Meeting Solutions

80

Multimedia Content

80

Record, Save, and Export Canvases

79

Vendor Capability Ratings

Average 83

Quality of Features

89

Breadth of Features

87

Ease of Implementation

87

Business Value Created

85

Ease of Data Integration

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Customization

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

75

MURAL Reviews

Vijayraj H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Nice tool for visual storytelling!

Likeliness to Recommend

9 /10

What differentiates MURAL from other similar products?

Mural integrates well with different apps of microsoft and It also allows to integrate with JIRA which makes easier and smooth collaboration between devs and designers

What is your favorite aspect of this product?

Application interface is a visual treat to watch ^_^ . I personally like how boring things like flow charts ,information architecture and user journeys can look so aesthetically pleasing. I also want to highlight that being user of other white boarding tools. I hardly took minutes to get started with mural.

What do you dislike most about this product?

Does not allow customisations to be done on templates unlike there competitors like miro

What recommendations would you give to someone considering this product?

I would recommend mural to large/mid size companies and would recommend having business pan. This would help make ideation phase much smoother and worthwhile

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Manoj M.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jan 2024

One versatile software for collaboration.

Likeliness to Recommend

8 /10

What differentiates MURAL from other similar products?

Mural is a featured packed software for collaborating as a team. Mural is the only software which can be directly shared to a display/screen located anywhere (display must be connected to the server). The access controls are great. I have used Mural for many mindmapping, brainstorming sessions and always I was amazed with the results. Votings can be done flawlessly. I'd suggest mural as an alternative for all the other whiteboarding softwares in the market.

What is your favorite aspect of this product?

Voting, Creating outlines withing outlines, infinite canvas, ease of use, creating rooms, organizing the murals, exporting them as pdf, csv. These are the features, that I like the most.

What do you dislike most about this product?

I found few bugs while using Mural, where I couldn't add an outline, then I posted a question in the community, then it was fixed within a week of time.

What recommendations would you give to someone considering this product?

I'd say that this is a go to product for whiteboard users, teams looking for a software to collaborate with each other.

Pros

  • Performance Enhancing
  • Trustworthy
  • Inspires Innovation
  • Saves Time

John B.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Mural is an excellent platform for group work

Likeliness to Recommend

9 /10

What differentiates MURAL from other similar products?

A excellent visual aid and long-lasting record of choices made in meetings; requires little effort to produce and implement. A lot of the time, folks in meetings aren't paying attention to what others are saying. Input from the meeting participants can be graphically represented with the help of this tool. You can check the board to see how people responded if you were absent when that topic was brought up.

What is your favorite aspect of this product?

I appreciate the straightforwardness with which it provides useful means of communication. The success of large teams depends heavily on effective communication, and this tool facilitates it. Mural provides visual representation of the data we process. As a result, we are able to process more data without being overwhelmed or confused.

What do you dislike most about this product?

Some of the formatting restrictions that made it hard to group thoughts as intended have been fixed in the most recent release. More block designs and anchor point connections are two things I'd like to see included.

What recommendations would you give to someone considering this product?

Mural eliminated the need for repeated information retrieval sessions by establishing a common information model on which all teams could rapidly begin working toward a common goal.

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Client Friendly Policies

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