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What is MSP360 Managed Backup?
MSP360 Managed Backup (MBS) (formerly Cloudberry Lab) is an easy-to-use backup solution for Managed Service Providers and IT departments that require a centralized license and job management, monitoring, and reporting. MBS allows you to leverage AWS, Microsoft Azure, Backblaze B2, and Wasabi cloud storage to drive more revenue and deliver best-in-class data protection to your customers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
98 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love MSP360 Managed Backup?
Pros
- Enables Productivity
- Reliable
- Effective Service
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Auto-Discovery
Physical and Virtual Machines Protection
Data Deduplication
Immutable Backups
AI-Enabled Support
PaaS Protection
Integration With Storage Arrays
File Explorer Granular Restore
Backup Monitoring and Reporting
Application-Aware Processing
Infrastructure as a Service
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Quality of Features
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Also Featured in...
MSP360 Managed Backup Screenshots
MSP360 Managed Backup Videos
MSP360 Backup: A Powerful Cross-Platform Backup and Disaster Recovery Solution
web panel
image-based backup wizard
file backup wizard
cloud storages
MSP360 Managed Backup Reviews
Donald B.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2024
Product works great for MSP providers
Likeliness to Recommend
What differentiates MSP360 Managed Backup from other similar products?
Customer Service, quick customer service, well balanced price.
What is your favorite aspect of this product?
Very intuitive, does not require alot of babysitting. I get an report emailed with the results of the backup and the details right there,
What do you dislike most about this product?
more file restore options
What recommendations would you give to someone considering this product?
Great Product run a file back up aswell as a image and your golden
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Less Transparent
- Less Friendly Negotiation
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Aug 2024
MSP360 is a great solution for MSPs
Likeliness to Recommend
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Unique Features
Rahul S.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2026
Simple Backup Management for MSPs
Likeliness to Recommend
What differentiates MSP360 Managed Backup from other similar products?
MSP360 Managed Backup stands out for its simplicity, cloud flexibility, and MSP-focused design. It lets IT managers choose their own storage like AWS, Azure, or S3-compatible options, reducing vendor lock-in and cost. Compared to tools like Veeam Backup and Replication or Rubrik Security Cloud, it is easier to deploy and managed across multiple clients, offering solid backup features with lower operational overhead and predictable pricing.
What is your favorite aspect of this product?
If I had to pick one standout aspect of MSP360 Managed Backup, it would be the flexibility around storage. According to my point of view, not being locked into a single vendor’s cloud stack makes a real difference and we can route backups to AWS, Azure, or S3-compatible providers based on cost and compliance needs. That kind of control keeps the architecture simple while still leaving room to scale and optimize over time.
What do you dislike most about this product?
One thing that can feel limiting with MSP360 Managed Backup is that it prioritizes simplicity over deep enterprise features. If we are used to more advanced platforms like Rubrik Security Cloud or Veeam Backup and Replication, we may notice gaps in areas like highly automated disaster recovery workflows, richer analytics, or more sophisticated ransomware recovery capabilities. It gets the job done well for standard backup needs, but it can feel a but lightweight when we are managing complex, large-scale enterprise environments.
What recommendations would you give to someone considering this product?
If we are considering MSP360 Managed Backup, it’s a solid choice for IT teams or MSP’s that want simple, reliable backup management with flexible cloud storage and predictable costs. It’s easy to deploy and manage across multiple environments. However, if we need advanced disaster recovery, deeper automation, or enterprise-grade resilience, we may also want to evaluate options like Veeam Backup and Replication or Rubrik Security Cloud.
Pros
- Helps Innovate
- Enables Productivity
- Effective Service
- Inspires Innovation
