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Maximizer

Maximizer CRM

6.7 /10

35 Reviews Write a Review

What is Maximizer CRM?

How well do you know your customers? Imagine having a single place to track and share everything you know about each one; from their history and interests, to all your communications, documents and more. MaximizerCRM gives you the tools to drive satisfaction, loyalty and customer champions.

Company Details

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Awards & Recognition

Maximizer CRM won the following awards in the Customer Relationship Management - Midmarket category

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0 Top Rated Capabilities

1 Top Rated Features

2023

2 Top Rated Capabilities

2 Top Rated Features

2022

Maximizer CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Maximizer CRM.

74 Likeliness to Recommend

1
Since last award

90 Plan to Renew

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+70 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Maximizer CRM?

16% Negative

6% Neutral

78% Positive

Pros

Acts with Integrity
Respectful
Transparent
Fair

Cons

Under Delivered

Feature Ratings

Average 75

Sales Management

Activity and Workflow Management

Collaboration

Customer Service Management

Analytics and Reporting

Account and Contact Management

Lead Management

Marketing Management

Mobile

Quote Contract and Proposal

Telephony and Call Center Management

Vendor Capability Ratings

Average 72

Ease of Implementation

Vendor Support

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration

Maximizer CRM Reviews

DAVE H.

Role: Finance
Industry: Insurance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2023

Old platform with a slow connection

Likeliness to Recommend

2 /10

What differentiates Maximizer CRM from other similar products?

I liked the calendar colors showing the appointments that I had for the week.

What is your favorite aspect of this product?

It was good 24 years ago when i first started using it

What do you dislike most about this product?

It was a good CRM 20 years ago, but the enhancements feel like an upgrade to an outdated platform. Similar to putting a new paintjob on an old 1950 Chevy. The system was difficult to modify and was getting too slow for our organization.

What recommendations would you give to someone considering this product?

Honestly, I would recommend blowing it up and starting over. No more Band-Aids to an old platform!!

Pros

Transparent
Security Protects
Performance Enhancing
Trustworthy

Cons

Slower Product Innovation
Less Effective Service
Charges for Enhancements

Paul L.

Role: C-Level
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Good reliable platform that integrates well

Likeliness to Recommend

9 /10

What differentiates Maximizer CRM from other similar products?

Previous user

What is your favorite aspect of this product?

Dashboard information

What do you dislike most about this product?

Need additional details and integration

What recommendations would you give to someone considering this product?

Good platform with a long status of growth

Pros

Trustworthy
Effective Service
Client Friendly Policies
Fair

Darina H.

Role: Finance
Industry: Energy
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Simple and elegant software

Likeliness to Recommend

8 /10

What differentiates Maximizer CRM from other similar products?

The CRM process is a very painful period for most businesses. Because we are talking about a transitional stage in which the business habits of the employees will be reshaped according to the goal of creating a corporate memory. The CRM software, which will be at the core of this process, should be the simplest and easiest to use solution possible. Maximizer CRM has a structure that you can deploy very quickly and is extremely easy to use.

What is your favorite aspect of this product?

When you purchase Maximizer CRM, you have the opportunity to access the system in both Windows, web and mobile interfaces. With Maximizer CRM, you can access the customer information you need at the office, at home or on the go. Whenever and wherever you are. The key to success in today's competitive world is to respond quickly, realistically and specifically to the customer's demands. With Maximizer CRM, you have all access methods and enable your organization to capture this key. You can carry out sales, marketing or customer services from the Windows interface, with Web access or with a remote office connection. You can reduce unnecessary

What do you dislike most about this product?

You can login from any computer with a secure standard web browser. Maximizer Web interface offers great functionality with user-friendly screens like the Windows interface. Mac and Linux users share the power of the Maximizer CRM with the Mozilla Firefox browser. Mobile CRM allows you to access all data with BlackBerry, iPhone, Windows Mobile or other smartphones and mobile devices.

What recommendations would you give to someone considering this product?

Maximizer CRM helps companies optimize their revenue, customer satisfaction and routine work done every day. Maximizer is a leading provider of simple and accessible customer relationship management (CRM) solution for small and medium businesses. The company, which has been in a leading position in the CRM industry for more than 20 years; provides organizations with the opportunity to access customer information via mobile devices, online or from desktop computers.

Pros

Helps Innovate
Inspires Innovation
Caring
Altruistic

Cons

Security Frustrates
Less Productive
Wastes Time

Latest Research

Maximizer CRM

What is Maximizer CRM?

Company Details

Need Assistance?

Awards & Recognition

Maximizer CRM Ratings

74 Likeliness to Recommend

1 Since last award

90 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+70 Net Emotional Footprint

How much do users love Maximizer CRM?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Activity and Workflow Management Text or code-based and visual workflow designers.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Maximizer CRM Reviews

DAVE H.

Old platform with a slow connection

Likeliness to Recommend

Pros

Cons

Paul L.

Good reliable platform that integrates well

Likeliness to Recommend

Pros

Darina H.

Simple and elegant software

Likeliness to Recommend

Pros

Cons

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Title

1
Since last award

Feature Ratings

Sales Management

Activity and Workflow Management

Collaboration

Customer Service Management

Analytics and Reporting

Account and Contact Management

Lead Management

Marketing Management

Mobile

Quote Contract and Proposal

Telephony and Call Center Management

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration