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Mattermost

Mattermost

Composite Score
8.3 /10
CX Score
8.6 /10
Category
Mattermost
8.3 /10

What is Mattermost?

Mattermost is a flexible, open source messaging platform that enables secure team collaboration.

Company Details


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Awards & Recognition

Mattermost won the following awards in the Business Instant Messaging - Enterprise category

Mattermost Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mattermost.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

99 Plan to Renew

92 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mattermost?

0% Negative
1% Neutral
99% Positive

Pros

  • Fair
  • Over Delivered
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 87

File Sharing Collaboration

91

Notifications

89

Document Collaboration

89

Cross Platform Support

89

Granular Access Management

87

Instant Messaging

86

Search

85

Voice and Video Collaboration

84

Integration With Productivity Tools

83

Vendor Capability Ratings

Average 91

Ease of IT Administration

93

Usability and Intuitiveness

92

Breadth of Features

92

Product Strategy and Rate of Improvement

91

Business Value Created

91

Ease of Data Integration

91

Quality of Features

91

Ease of Customization

91

Ease of Implementation

90

Availability and Quality of Training

90

Vendor Support

90

Mattermost Reviews

Eitan G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Robust Business Instant Messaging Solution

Likeliness to Recommend

10 /10

What differentiates Mattermost from other similar products?

Mattermost has clean user interface compared to Citrix Podio.

What is your favorite aspect of this product?

It unifies team in one place where it boosts team collaboration across all business units.

What do you dislike most about this product?

The then issues are no longer a bothersome since they were rectified when I updated my iOS mobile app.

What recommendations would you give to someone considering this product?

Try mobile application since it is easy to use with no frequent log outs due to inactivity.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

prajakta j.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Spooky app with task collaboration and file share

Likeliness to Recommend

9 /10

What differentiates Mattermost from other similar products?

It's a such a spooky and outstanding with helping with my daily to do lists. Allow project manager to assign task very easily. Support for video conferencing for online meeting with team members.

What is your favorite aspect of this product?

Allow user interface to be customized. Access data in real-time for quick reporting. Terrific to edit and update task while on the cloud.

What do you dislike most about this product?

It's a great app with task assignment although user have internet to work

What recommendations would you give to someone considering this product?

Project managers are able to create and assign task to different teams. Collaboration have made many projects a success. Exquisite with customer support. Video conferencing for meeting.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jakwe R.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Competent and Intelligent Communications App

Likeliness to Recommend

9 /10

What differentiates Mattermost from other similar products?

Mattermost gives the freedom of all forms of engagement for innovation.

What is your favorite aspect of this product?

Mattermost increases the ideas in the company for growth purposes.

What do you dislike most about this product?

Mattermost includes a the sharing of details and remote access procedures.

What recommendations would you give to someone considering this product?

Mattermost is a manageable discussion platform that is professional.

Pros

  • Helps Innovate
  • Enables Productivity
  • Unique Features
  • Effective Service

Most Popular Mattermost Comparisons

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