Matomo Customer Reviews 2026 | Website Analytics

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Matomo

Composite Score

8.5 /10

CX Score

8.6 /10

46 Reviews Write a Review

What is Matomo?

Matomo is a downloadable, open source (GPL licensed) web analytics software program. It provides you with detailed reports on your website visitors: the search engines and keywords they used, the language they speak, your popular pages and that gives you 100% data ownership.

Company Details

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Awards & Recognition

Matomo won the following awards in the Website Analytics category

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2026 Data Quadrant Champion

Latest Award, 2026

9 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

Conflict Resolution

2025

2025 Data Quadrant Champion

2025

7 Top Rated Capabilities

3 Top Rated Features

2025

Service Experience
Conflict Resolution

2024

Matomo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Matomo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

2
Since last award

97 Plan to Renew

3
Since last award

83 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Matomo?

3% Negative

5% Neutral

92% Positive

Pros

Altruistic
Trustworthy
Acts with Integrity
Respectful

Feature Ratings

Average 81

Machine Learning

100

Audience Demographics

Social Media Analytics

Device and Browser Analytics

Customer Value Analysis

Data Visualization

Search Engine Optimization

API Framework

Paid Search Integration

Audience Segmentation

Customer Journey Modelling

Vendor Capability Ratings

Average 84

Ease of Implementation

Vendor Support

Breadth of Features

Business Value Created

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Matomo Reviews

Hunner M.

Role: Finance
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2021

The Perfect Web Analytics Tool

Likeliness to Recommend

10 /10

What differentiates Matomo from other similar products?

What makes this web Analytics tool special is that it is downloadable and open source free tool. It makes it easy to understand web digital Analytics more so visitors in real time, clicks, ads and much more.

What is your favorite aspect of this product?

I like that its free Setting up the product is easy. Despite being free, it offers many digital Analytics features hence very capable

What do you dislike most about this product?

Never had issues with this product. It works better than expected.

What recommendations would you give to someone considering this product?

Since the tool works magic when it comes to digital Analytics, I recommend it.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Hannah W.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

Cost-Friendly Analytical Application

Likeliness to Recommend

9 /10

What differentiates Matomo from other similar products?

Matomo Web Analytics price (installation fee) is quite attainable, unlike many digital evaluation programs. Further, Matomo Web Analytics monitors digital movements, from the existing clients, and the prospects. Lastly, Matomo Web Analytics profiles clients behaviors.

What is your favorite aspect of this product?

Matomo Web Analytics considers the huge clout in the social media sites, hence, facilitating the analytics operations. Also, Matomo Web Analytics has security measures, for information and the personalized data from clients.

What do you dislike most about this product?

Matomo Web Analytics has shown competence in every action, and the help that the program issues makes a company has a good reputation, and no hate so far with Matomo Web Analytics.

What recommendations would you give to someone considering this product?

Matomo Web Analytics is a tool to make a covenant with, where analytics that evaluates the preferences and trends of customers are in it. Therefore, Matomo Web Analytics is the right ICT analytical solution.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Matomo

What is Matomo?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

Matomo Ratings

89 Likeliness to Recommend

2 Since last award

97 Plan to Renew

3 Since last award

83 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Matomo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Machine Learning Analyze historical or real-time data using machine learning algorithms to generate insights e.g. prediction, anomaly/event detection, sentiment analysis.

Audience Demographics The ability to capture, analyze and display customer demographic/firmographic data from different channels.

Social Media Analytics Captures information on social signals from popular services (Twitter, Facebook, LinkedIn etc.).

Device and Browser Analytics Capture and summarize device and browser information.

Customer Value Analysis Predicts customer lifetime value based on past conversions.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Search Engine Optimization Provides targeted recommendations for improving and optimizing a page for organic search rankings (i.e. via A/B testing or multivariate testing).

API Framework Move data to and from the platform and other customer interaction applications (i.e. Marketing Automation) with ease.

Paid Search Integration Integrates with popular search advertising services (i.e. AdWords) and can make predictive recommendations around areas like keywords.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Customer Journey Modelling The ability to effectively model and display customer behaviors or journeys through multiple channels and touchpoints.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Matomo Reviews

Hunner M.

The Perfect Web Analytics Tool

Likeliness to Recommend

Pros

Hannah W.

Cost-Friendly Analytical Application

Likeliness to Recommend

Pros

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2
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3
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Feature Ratings

Machine Learning

Audience Demographics

Social Media Analytics

Device and Browser Analytics

Customer Value Analysis

Data Visualization

Search Engine Optimization

API Framework

Paid Search Integration

Audience Segmentation

Customer Journey Modelling

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Breadth of Features

Business Value Created

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness