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Intuit

Mailchimp

Composite Score
8.7 /10
CX Score
8.9 /10
Mailchimp
8.7 /10

What is Mailchimp?

MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.

Company Details


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Awards & Recognition

Mailchimp won the following awards in the Email Marketing category

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Mailchimp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mailchimp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mailchimp?

3% Negative
6% Neutral
91% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Acts with Integrity

Feature Ratings

Average 83

Email Delivery

87

Campaign Management

84

Email Templates

83

Contact Database

83

Basic Reporting and Analytics

83

A/B Testing

82

Auto-Responders

82

Mobile Optimized

82

Segmentation

82

SPAM Compliance

82

Dynamic Content

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

83

Ease of Data Integration

82

Quality of Features

82

Ease of IT Administration

81

Usability and Intuitiveness

81

Ease of Customization

81

Product Strategy and Rate of Improvement

80

Breadth of Features

80

Availability and Quality of Training

79

Vendor Support

77

Mailchimp Reviews

Michael Stuart-In D.

  • Role: Public Sector
  • Industry: Food and Beverage
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2026

A Scalable & Intuitive Marketing Tool.

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

Mailchimp definitely excels where we have to interact and market our services to our clients, it acts a unified and centralized platform for us where we can automate our email marketing needs combined with the CRM services as well. It differentiates itself on the basis of marketing automation which brings sequence in our outreach to clients. Once integrated and setup in a flow, it aligns all our operations and needs for the marketing combined with different platforms.

What is your favorite aspect of this product?

Mailchimp comes with easy integrations with different eCommerce platforms bringing easiness in email extraction and keepimg a track of the client data according to the usage category. It can provide templates, assorted content, email extraction, distribution, targeted marketing all in one place. It also offers marketing via ads which combined with the email marketing really bring up the results for us. It really offers a strong result based on the client behavior and their engagement with our content.

What do you dislike most about this product?

Mailchimp high result strategies revolves around higher paying features, most of the advanced automation and result oriented features are quite highly priced. So the pricing structure is not in accordance with small budget organizations. Rest all is good if you know what you're doing, you are definitely bound to get results.

What recommendations would you give to someone considering this product?

Set up mailchimp with the help of your IT team in order to unlock all the potential features to the max. Keep in view all of your long term needs and demands of the upcoming projects before committing to any priced package. The most integrated you stay with your other tools while working on MailChimp, the more coordinated your overall work is gonna be.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Nilesh P.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2025

it's good for samll business

Likeliness to Recommend

9 /10

What differentiates Mailchimp from other similar products?

There are many feacture already in build in Mailchimp and cost effective and in this price i think no one beat

What is your favorite aspect of this product?

Mainly Email automation is good to send email

What do you dislike most about this product?

I think there are no any points to dislike in this

What recommendations would you give to someone considering this product?

Use this and grow you business with automation

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Eric S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2025

Powerful email tool for beginner and professionals

Likeliness to Recommend

9 /10

What differentiates Mailchimp from other similar products?

Mailchimp stands out because it is incredibly easy for beginners while still offering strong tools for experienced marketers. Many platforms feel too technical, but Mailchimp keeps things simple with a clean design and clear guidance at every step. It also provides valuable analytics that help you understand how people interact with your emails. Another big difference is its all in one approach, combining email campaigns, automation, landing pages, and audience management in one place. The platform also has a huge library of templates that save time.

What is your favorite aspect of this product?

My favourite part of Mailchimp is how neatly it organizes audiences and subscriber information. It lets me group people based on their behaviour, interests, or past interactions, which makes targeting much easier. This helps you send more meaningful emails instead of generic messages. The insights I get about my audience behaviour are simple to understand but still powerful. I also like that it keeps everything in one place contacts, campaigns, forms, and reports. It makes email marketing feel much more structured and efficient.

What do you dislike most about this product?

What I dislike is that the pricing can get confusing and expensive as your audience grows. It starts out affordable, but as you add more contacts or need advanced features, the cost increases quickly. This can feel overwhelming for small businesses trying to scale. The platform also hides some useful tools behind higher plans, which makes it harder to fully explore its potential early on.

What recommendations would you give to someone considering this product?

My recommendation is to start with the free or lower tier plan to understand how the platform fits your needs. It is very beginner friendly, but it helps to explore the editor, automation tools, and audience settings before committing to a bigger plan. Make sure to organize your contacts properly from the beginning, as it will save you confusion later. Also test how well Mailchimp integrates with your website or e-commerce tools

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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