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Intuit

Mailchimp

Composite Score

8.7 /10

CX Score

8.9 /10

672 Reviews Write a Review

What is Mailchimp?

MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.

Company Details

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Awards & Recognition

Mailchimp won the following awards in the Email Marketing category

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0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

1 Top Rated Capabilities

0 Top Rated Features

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

Mailchimp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mailchimp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

93 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mailchimp?

3% Negative

6% Neutral

91% Positive

Pros

Reliable
Enables Productivity
Respectful
Acts with Integrity

Feature Ratings

Average 83

Email Delivery

Campaign Management

Email Templates

Basic Reporting and Analytics

Contact Database

Mobile Optimized

Auto-Responders

A/B Testing

SPAM Compliance

Segmentation

Content Authoring

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Ease of Data Integration

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Vendor Support

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Mailchimp Reviews

Nina S.

Role: Human Resources
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Effective Tool for Businesses

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

Its user interface is great. It's easy to set up and import contacts. They have a ton of templates to choose from when creating your emails. Overall, it's a great tool that is cost-effective with all of the functionality you need.

What is your favorite aspect of this product?

The ease of use.

What do you dislike most about this product?

The pricing can be expensive if your business and contact list grow significantly.

What recommendations would you give to someone considering this product?

It is important to think about the long-term cost of Mailchimp. It can be a great platform for most small-medium size businesses, but may not make sense depending on long term goals and growth plans.

Pros

Reliable
Helps Innovate
Continually Improving Product
Performance Enhancing

Beverly W.

Role: Industry Specific Role
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Mailchimp Has Incredible Features

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

The ease of use of Mailchimp differentiates it from other similar products. I like how organized Mailchimp has been. It has improved our marketing campaigns effectively.

What is your favorite aspect of this product?

I like how reliable Mailchimp has been. With Mailchimp, we are able to reach our target market using emails. The incredible features of Mailchimp makes it a powerful tool.

What do you dislike most about this product?

I cannot dislike Mailchimp at all. Mailchimp is so impressive. We have never experienced challenges when using Mailchimp.

What recommendations would you give to someone considering this product?

I highly recommend Mailchimp. Mailchimp has impressive features. It will improve your marketing campaigns drastically.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Manvir S.

Role: C-Level
Industry: Entertainment
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

The best emailing software

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

It has a super easy interface and it is very flexible. The best thing is it does not require technical knowledge.

What is your favorite aspect of this product?

I like the dashboard of the product. Also. since no technical knowledge is required and yet so much customization is possible. So it has a great interface.

What do you dislike most about this product?

The demerit is the fact that it cannot tag people as per current status like opened. unsubscribed etc in the contact list.

What recommendations would you give to someone considering this product?

It is a great tool for a start up specially. The free version is also a delight.

Pros

Reliable
Performance Enhancing
Trustworthy
Efficient Service

Latest Research

Mailchimp

What is Mailchimp?

Company Details

Need Assistance?

Awards & Recognition

Mailchimp Ratings

87 Likeliness to Recommend

1 Since last award

93 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Mailchimp?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Email Delivery The ability to send email to large number of recipients at-scale.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

Email Templates The ability to create and curate email templates based off of approved brand standards.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

Contact Database The ability for basic CRM capabilities - information about email subscribers, leads, and customers in a centralized location.

Mobile Optimized The ability to create email content that is easy to read on multiple platforms including mobile devices.

Auto-Responders The ability to send an automated email to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

A/B Testing A/B or Split Testing allows marketing managers to compare and contrast two or more versions of the same piece of content to maximizing open, click and rates.

SPAM Compliance The ability to actively manage compliance with spam-related legislation, for example, providing opt-out capabilities.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

Content Authoring The ability to create emails including body copy, ability to include graphics and test the content view.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Marketing Automation - B2C

Marketing Automation - B2B

Mailchimp Reviews

Nina S.

Effective Tool for Businesses

Likeliness to Recommend

Pros

Beverly W.

Mailchimp Has Incredible Features

Likeliness to Recommend

Pros

Manvir S.

The best emailing software

Likeliness to Recommend

Pros

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Title

1
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Since last award

Feature Ratings

Email Delivery

Campaign Management

Email Templates

Basic Reporting and Analytics

Contact Database

Mobile Optimized

Auto-Responders

A/B Testing

SPAM Compliance

Segmentation

Content Authoring

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Data Integration

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Vendor Support