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LiveChat ChatBot Logo
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LiveChat

LiveChat ChatBot

8.4 /10
Category
LiveChat ChatBot
8.4 /10

What is LiveChat ChatBot?

LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.

Company Details


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Awards & Recognition

LiveChat ChatBot won the following awards in the Chatbots category

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LiveChat ChatBot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LiveChat ChatBot.

83 Likeliness to Recommend

2
Since last award

91 Plan to Renew

3
Since last award

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LiveChat ChatBot?

8% Negative
6% Neutral
86% Positive

Pros

  • Continually Improving Product
  • Saves Time
  • Respectful
  • Enables Productivity

Feature Ratings

Average 80

Multi-channel

81

Voice or Text Input

81

Leads Generation

81

Workflow Processing

80

Application Programming Interface

80

Personalized Service

80

Scheduled Availability

79

Learning and Adaptability

79

Knowledgebase

79

Integration With CRM

79

Translation

78

Vendor Capability Ratings

Average 79

Ease of Implementation

82

Quality of Features

81

Usability and Intuitiveness

80

Breadth of Features

80

Ease of IT Administration

79

Ease of Data Integration

79

Ease of Customization

79

Business Value Created

78

Product Strategy and Rate of Improvement

77

Availability and Quality of Training

77

Vendor Support

77

LiveChat ChatBot Reviews

Martina E.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Conveniently, meets our needs.

Likeliness to Recommend

10 /10

What differentiates LiveChat ChatBot from other similar products?

The Livechat chatbot has strong language translation capabilities. This has ensured that it is able to respond to customers on our website, even when they are not chatting in English language. Chatbots ability to do this has saved my department money and simply increased our customer engagement capability.

What is your favorite aspect of this product?

The ability to recall past conversations between our customer service agents and a customer or sales prospect. This is a very valuable part of this chatbot for my department, as it helps to make engagements with customers feel more natural.

What do you dislike most about this product?

In the early days, we used to experience downtimes. However, the last time this happened, appears so faraway now.

What recommendations would you give to someone considering this product?

For teams seeking to aid their human customer service or engagement agents, Chatbot is one tool to consider.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

James B.

  • Role: Operations
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Fantastic Product Allows My Business to Thrive

Likeliness to Recommend

10 /10

What differentiates LiveChat ChatBot from other similar products?

I think the mainstream messaging app integration is the best of all the softwares we reviewed. I feel that it is the most efficient when it is able to seamlessly be a part of the conversation so simply, as opposed to some other software programs where it is not as easy to integrate.

What is your favorite aspect of this product?

I think the connectivity to Mailchimp. We had worked on other solutions in order to effectively connect what we already used within the boundaries of our company, and this product just made things super easy for us to implement and use. I was really impressed by it!

What do you dislike most about this product?

I think I mentioned the fact that I need it to sound more like our voice. I think it limits what we can say in such a way that we find ourselves responding using vernacular that you wouldn't associate with the people interacting as part of the business.

What recommendations would you give to someone considering this product?

I would recommend making sure it is something that will work for you, and make sure you gather input from the people who are going to be managing this thing to make sure their comfort level is there when using the product.

Pros

  • Appreciates Incumbent Status
  • Security Protects
  • Reliable
  • Unique Features

Chandana C.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Immediate responsed platform

Likeliness to Recommend

10 /10

What differentiates LiveChat ChatBot from other similar products?

Its quicker

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

Look and feel

What recommendations would you give to someone considering this product?

Good to have

Pros

  • Generous Negotitation
  • Efficient Service
  • Effective Service
  • Caring

Most Popular LiveChat ChatBot Comparisons

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