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What is LiveChat ChatBot?
LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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81 Likeliness to Recommend
1
Since last award
88 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat ChatBot?
Pros
- Respectful
- Saves Time
- Enables Productivity
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Multi-channel
Scheduled Availability
Application Programming Interface
Workflow Processing
Voice or Text Input
Personalized Service
Translation
Knowledgebase
Leads Generation
Integration With CRM
Wayfinding
Vendor Capability Ratings
Ease of Data Integration
Ease of Implementation
Ease of Customization
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Breadth of Features
Vendor Support
Availability and Quality of Training
Business Value Created
Product Strategy and Rate of Improvement
LiveChat ChatBot Reviews
Bruno L.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2023
Fantastic product
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
There is no product to compare
What is your favorite aspect of this product?
easy to use
What do you dislike most about this product?
nothing to add
What recommendations would you give to someone considering this product?
nothing to recommend
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Unique Features
sayyed s.
- Role: Vendor Management
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Jan 2023
"Easy to use, but a bit pricy"
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
Particularly in the case of larger companies who are looking for in a cost effective chat software. Then In my view Chat Bot Live Chat bothe products are very cost effective and managing your work easily.
What is your favorite aspect of this product?
My favourite aspects of the product is it's user interface are quite different from other products.
What do you dislike most about this product?
One of the user's biggest frustration is when Chat Bot don't understand them when customer and Bots are talking same language.
What recommendations would you give to someone considering this product?
It's very easy to embed into websites. Good looking bots Easy learning curve
Pros
- Helps Innovate
- Performance Enhancing
- Inspires Innovation
- Caring
Cons
- Vendor Friendly Policies
- Less Friendly Negotiation
- Leverages Incumbent Status
Sonakshi M.
- Role: Public Sector
- Industry: Consulting
- Involvement: End User of Application
Submitted Dec 2022
An engaging helpdesk tool
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
The canned response tool in LiveChat is excellent. This function enables my department to store pre-written answers to frequently asked queries from consumers. With a single keystroke on the keyboard, we can then quickly and easily repeat these typical responses during talks with consumers. We were able to add a customer care assistance channel very fast because LiveChat was so simple to set up.
What is your favorite aspect of this product?
To ensure that our clients can communicate with us directly on their preferred messaging programs without visiting our website, Livechat interfaces with the top messaging services such as Facebook Messenger, Telegram, and Whatsapp. Our clients can request that we chat with them on their preferred chat platform. Live chat allows customers to interact with us on our web-based, mobile, and social media platforms.
What do you dislike most about this product?
You need to buy more than one license to do the same with other programs. The price is reasonable, yet the initial sticker shock still exists. We could buy two charges and have two users on at once if the cost were cheaper. However, we run many agents simultaneously because more than one individual can utilize the license.
What recommendations would you give to someone considering this product?
On the weekends or after business hours, having the option to switch the website widget from a chat to a form is quite helpful. Thanks to this, customers won't have to wait for business hours to get in touch with you. LiveChat connected seamlessly with our company, and the software's speed allowed us to lower the standard of service. We broadened our customer base since we can address their issues more rapidly.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
