What is Laiye Chatbot?
Laiye's (formerly Mindsay) Conversational AI Chatbot makes customer interactions simple and efficient using conversational automation. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Laiye Chatbot?
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Emotional Footprint
How to Read
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The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Knowledgebase
Learning and Adaptability
Scheduled Availability
Multi-channel
Personalized Service
Voice or Text Input
Translation
Wayfinding
Application Programming Interface
Workflow Processing
Natural Language Processing
Vendor Capability Ratings
Breadth of Features
Vendor Support
Quality of Features
Business Value Created
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Customization
Ease of IT Administration
Ease of Implementation
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Customer Service Automation with Mindsay
Mindsay is a chatbot platform that makes it easier for you to connect with your users, cut down response times, and improve customer experiences. With Mindsay, your personalized 24/7 customer service can be up and running in just a few days.
Mindsay overview
Mindsay channels
Mindsay integrations
Mindsay agent handover
Laiye Chatbot Reviews
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jul 2022
Great company to work with and innovation leader
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Gatu M.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2022
Mindsay - Most Advanced Chatbot For Business
Likeliness to Recommend
What differentiates Laiye Chatbot from other similar products?
I think what makes Mindsay standout the competition are the many automation features. These automation features saves time while ensuring smooth customer support.
What is your favorite aspect of this product?
I like that Mindsay comes with a great UI It comes well equipped with many automation features which saves time. The software is affordable. It makes customer support better
What do you dislike most about this product?
Everything about Mindsay has been great. No complaints.
What recommendations would you give to someone considering this product?
Mindsay is multi-purpose and can serve as a chatbot and virtual assistant. I recommend it because it has lot's of automation features.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Allan N.
- Role: Industry Specific Role
- Industry: Transportation
- Involvement: End User of Application
Submitted Feb 2022
Best Chatbot For Your Business
Likeliness to Recommend
What differentiates Laiye Chatbot from other similar products?
Mindsay offers conversation automation to make customer interactions better. It is good in saving time thanks to customer request automation.
What is your favorite aspect of this product?
Deploying Mindsay was never a problem. Using thia chatbot is easy for both customer care team and customers I like the many automation features We save time and resources with Mindsay
What do you dislike most about this product?
Mindsay is the best I have used and it's flawless
What recommendations would you give to someone considering this product?
For an effective chatbot for your business, try Mindsay. It's affordable, easy to use and comes with many conversations automation features.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Unique Features