Kontent.ai Customer Reviews 2025

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Kontent.ai

Composite Score

7.6 /10

CX Score

7.7 /10

29 Reviews Write a Review

What is Kontent.ai?

Kontent drives each step of the content production process from the initial planning phase through publication and ultimately optimization. Performance analytics maximize the value of this content with insights that drive future planning efforts and the reuse of successful content across campaigns and channels.

Company Details

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Awards & Recognition

Kontent.ai won the following awards in the Content Marketing category

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1 Top Rated Capabilities

0 Top Rated Features

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

Kontent.ai Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kontent.ai.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

100 Plan to Renew

77 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kontent.ai?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Continually Improving Product
Trustworthy
Inspires Innovation

Feature Ratings

Average 85

Content Storage

Content Creation

Editorial Workflow

Content Curation / Library Controls

Multi-Channel Distribution

Content Campaign Management

Web Experience Management Integration

Editorial Calendar

DAM (Digital asset management) Integration

Personalization/Audience Targeting

Content Optimization

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Customization

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Ease of Implementation

Kontent.ai Reviews

Adrian P.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2020

Easy to use, but a bit pricey.

Likeliness to Recommend

9 /10

What differentiates Kontent.ai from other similar products?

The list of competitors prior to this question is very incomplete. why wasn't Madcap Flare included?

What is your favorite aspect of this product?

Usability is good.

What do you dislike most about this product?

Meta data descriptions should be better. Preview function does help with that however.,

What recommendations would you give to someone considering this product?

To give it a try.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Matthew D.

Role: Information Technology
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2020

Non-trivial cost, but easy and extremely useful

Likeliness to Recommend

10 /10

What differentiates Kontent.ai from other similar products?

It's very easy to set up and extremely easy to train business users.

What is your favorite aspect of this product?

Ease of modification and ease of use by business users

What do you dislike most about this product?

The price is significant (even if worth it)

What recommendations would you give to someone considering this product?

Determine if you can afford the Business plan if you have that much traffic. If you can, then go for it -- it's great! If it would be a stretch, then maybe look for another product (e.g. open source headless CMS, etc.).

Pros

Continually Improving Product
Effective Service
Saves Time
Respectful

Cons

Vendor's Interest First

Michiko M.

Role: Information Technology
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2020

Great that its a headless CMS.

Likeliness to Recommend

6 /10

What differentiates Kontent.ai from other similar products?

Headless CMS

What is your favorite aspect of this product?

Quicker to make small edits and updates.

What do you dislike most about this product?

The fact you can't easily drag and drop components up or down on a page. If you want to move a component up a page, you have to go and create another separate template.

What recommendations would you give to someone considering this product?

Enable the drag and drop features for existing pages

Pros

Reliable
Enables Productivity
Efficient Service
Caring

Cons

Inhibits Innovation
Slower Product Innovation
Commodity Features

Latest Research

Kontent.ai

What is Kontent.ai?

Company Details

Need Assistance?

Awards & Recognition

Kontent.ai Ratings

85 Likeliness to Recommend

1 Since last award

100 Plan to Renew

77 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Kontent.ai?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Storage The ability to store various content assets (including text, photos and video) in a defined, structured repository.

Content Creation Provides tools for creating content to be used and shared on the platform.

Editorial Workflow The ability to move content through a structured, automated workflow process (i.e. intake content from create applications, and move to specific folders.

Content Curation / Library Controls The ability to curate content through tagging and metadata management, as well as library services (such as version control).

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Content Campaign Management The ability to deploy specific collateral or assets from the system to feed multi-channel marketing campaigns.

Web Experience Management Integration The ability to integrate with dedicated Web Experience Management platforms (either in the vendor's own product portfolio, or with 3rd party solutions).

Editorial Calendar The ability to create a common calendar view on when certain content assets will be published to customer-facing properties.

DAM (Digital asset management) Integration The ability to integrate with dedicated Digital Asset Management Platforms.

Personalization/Audience Targeting The ability to display certain content types in a given channel endpoint based on audience demographics (known profile) or traffic attributes (unknown profile).

Content Optimization The ability to dynamically optimize content deployed to certain channels (web, mobile, social) using customer profiles.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Kontent.ai Reviews

Adrian P.

Easy to use, but a bit pricey.

Likeliness to Recommend

Pros

Matthew D.

Non-trivial cost, but easy and extremely useful

Likeliness to Recommend

Pros

Cons

Michiko M.

Great that its a headless CMS.

Likeliness to Recommend

Pros

Cons

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Title

1
Since last award

2
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Feature Ratings

Content Storage

Content Creation

Editorial Workflow

Content Curation / Library Controls

Multi-Channel Distribution

Content Campaign Management

Web Experience Management Integration

Editorial Calendar

DAM (Digital asset management) Integration

Personalization/Audience Targeting

Content Optimization

Vendor Capability Ratings

Business Value Created

Ease of Customization

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Ease of Implementation