What is Kommo?
Kommo gives you the solution to collect and follow up all of your new leads, without losing any. Also, automatically create new leads in amoCRM from your website. AmoCRM is compact and easy-to-use. It doesn't frustrate your sales team so you don't have to force them to use it. They will love it because it simply helps them track leads & sell more. It gives you a full view of your pipeline and sales department. You can be confident that every lead is being nurtured and every lead follow-up is being completed.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceKommo Ratings
Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
95 Plan to Renew
76 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Kommo?
Pros
- Enables Productivity
- Saves Time
- Respectful
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Activity and Workflow Management
Mobile
Sales Management
Account and Contact Management
Quote Contract and Proposal
Marketing Management
Customer Service Management
Telephony and Call Center Management
Analytics and Reporting
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Implementation
Ease of IT Administration
Ease of Customization
Business Value Created
Availability and Quality of Training
Usability and Intuitiveness
Breadth of Features
Quality of Features
Vendor Support
Kommo Videos
The Ultimate CRM Solution: A Kommo Rundown
Kommo Reviews
Italo C.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Dec 2025
Good software and support
Likeliness to Recommend
What differentiates Kommo from other similar products?
The easy use and the support team who is really willing to help
What is your favorite aspect of this product?
Friendly platform
What do you dislike most about this product?
Nothing special
What recommendations would you give to someone considering this product?
I would recommend them to import data and concentrate all information about the customers on the platform
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Luiz Gustavo A.
- Role: Sales Marketing
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Dec 2025
Intuitive CRM with seamless WhatsApp integration
Likeliness to Recommend
What differentiates Kommo from other similar products?
The ease of integration with WhatsApp, the ease of organizing my clients into categories, the very intuitive system with easy visualization, the excellent customer service
What is your favorite aspect of this product?
Easy to use, I never needed support.
What do you dislike most about this product?
Nothing to complain about.
What recommendations would you give to someone considering this product?
Don't struggle any longer with organizing your leads and customers; separate them into categories.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Rodrigo O.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Dec 2025
Kommo improved the management of my business.
Likeliness to Recommend
What differentiates Kommo from other similar products?
Without a doubt, Kommo is the best CRM I've ever tested! It integrates incredibly well with all the apps I use to create content, WhatsApp, Instagram, Facebook, Telegram and the most amazing thing is that it centralizes everything in one place, which greatly facilitates customer service. It creates automatic sales funnels, which speeds up the lead tracking process. What I found sensational were the automation templates and the salesbot that help save time when creating flows, meaning you don't have to create them from scratch every time. Furthermore, customer service becomes much more personal and human, since the complete history of conve
What is your favorite aspect of this product?
What I found amazing were the automation templates and the sales bot, which help save time when creating flows; in other words, you don't have to create them from scratch every time.
What do you dislike most about this product?
It's a great platform, but sometimes the service can be a little slow.
What recommendations would you give to someone considering this product?
I highly recommend it, both for those who are starting out and want structure, and for companies that are already looking to optimize processes and have real clarity in managing customer relationships.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
