What is Kommo?
Kommo gives you the solution to collect and follow up all of your new leads, without losing any. Also, automatically create new leads in amoCRM from your website. AmoCRM is compact and easy-to-use. It doesn't frustrate your sales team so you don't have to force them to use it. They will love it because it simply helps them track leads & sell more. It gives you a full view of your pipeline and sales department. You can be confident that every lead is being nurtured and every lead follow-up is being completed.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
95 Plan to Renew
76 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Kommo?
Pros
- Enables Productivity
- Saves Time
- Respectful
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Activity and Workflow Management
Mobile
Sales Management
Account and Contact Management
Quote Contract and Proposal
Marketing Management
Customer Service Management
Telephony and Call Center Management
Analytics and Reporting
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Implementation
Ease of IT Administration
Ease of Customization
Business Value Created
Availability and Quality of Training
Usability and Intuitiveness
Breadth of Features
Quality of Features
Vendor Support
Kommo Videos
The Ultimate CRM Solution: A Kommo Rundown
Kommo Reviews
Ariel L.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2026
Powerful messenger CRM with a learning curve
Likeliness to Recommend
What differentiates Kommo from other similar products?
Most CRMs feel like they were built for email-heavy markets. Kommo actually understands that in Brazil and Latin America, sales happen through WhatsApp and Instagram DMs. The native messenger integrations aren't an afterthought - they're the core of the product. That's a huge difference from trying to force Salesforce or HubSpot into a conversational workflow.
What is your favorite aspect of this product?
The unified inbox. Having WhatsApp, Instagram, and Telegram conversations all feeding into one pipeline view means nothing falls through the cracks. I can see the full context of a lead without jumping between apps. The Salesbot automations are also surprisingly flexible once you get the hang of them.
What do you dislike most about this product?
The reporting dashboard feels limited. For serious analysis, I end up exporting everything to spreadsheets. Also, some integrations that should be native require Zapier or Make, which adds friction and cost. The UI can feel cluttered when you have multiple pipelines running.
What recommendations would you give to someone considering this product?
Invest time upfront setting up your automations properly - it pays off fast. Start with one pipeline before scaling. And if your sales process relies heavily on WhatsApp, this is probably your best option in the market right now. Just budget for the learning curve in the first two weeks.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Commodity Features
Antonio A.
- Role: Sales Marketing
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Dec 2025
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
NAYA G.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2025
integratable, intuitive and customer first.
Likeliness to Recommend
What differentiates Kommo from other similar products?
the customer experience is really good, we can make a b2b contact as well and when i have problem the customer experience team is always helping me and i really like the api integration as well, when the kommo has a incident the IT team solves in a really good SLA.
What is your favorite aspect of this product?
the api is really decent, the deepeness of data information is really good and able to solve a lot of problems without making changes in my database and the HTTP request time is always on point.
What do you dislike most about this product?
Sometimes when i have a technical problem, the CS team are not be able to foward my ticket direclive to the IT team,t hey act like a mirror. I think they need to solve that, but usally they are really fast. As i said its happens sometimes.
What recommendations would you give to someone considering this product?
I think that the person needs to know about the problem you are solving. Sometimes it feels like overkill for some clients, but for our client base it fits well. And of course, you need to invest in team training to accelerate your implementation process.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
