What is Kommo?
Kommo gives you the solution to collect and follow up all of your new leads, without losing any. Also, automatically create new leads in amoCRM from your website. AmoCRM is compact and easy-to-use. It doesn't frustrate your sales team so you don't have to force them to use it. They will love it because it simply helps them track leads & sell more. It gives you a full view of your pipeline and sales department. You can be confident that every lead is being nurtured and every lead follow-up is being completed.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
95 Plan to Renew
76 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Kommo?
Pros
- Enables Productivity
- Saves Time
- Respectful
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Activity and Workflow Management
Mobile
Sales Management
Account and Contact Management
Quote Contract and Proposal
Marketing Management
Customer Service Management
Telephony and Call Center Management
Analytics and Reporting
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Implementation
Ease of IT Administration
Ease of Customization
Business Value Created
Availability and Quality of Training
Usability and Intuitiveness
Breadth of Features
Quality of Features
Vendor Support
Kommo Videos
The Ultimate CRM Solution: A Kommo Rundown
Kommo Reviews
Beatriz D.
- Role: Human Resources
- Industry: Healthcare
- Involvement: End User of Application
Submitted Apr 2026
I find the program easy to use.
Likeliness to Recommend
What differentiates Kommo from other similar products?
It is easier to use, its design is simpler and more practical than other competitors in the same area, which makes it a more popular choice when it comes to programs of this type.
What is your favorite aspect of this product?
The design that was used on the program's interface.
What do you dislike most about this product?
Sometimes it can take a while to work and end up freezing.
What recommendations would you give to someone considering this product?
Use it whenever it's available because it's very practical to use, but be patient because sometimes it can take a while to start up.
Pros
- Continually Improving Product
- Performance Enhancing
- Effective Service
- Caring
Cons
- Vendor Friendly Policies
- Less Fair
Cezar M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2026
It's like to do a CRM without too much work.
Likeliness to Recommend
What differentiates Kommo from other similar products?
The biggest difference for me is how Kommo is built around conversations, not just records. With tools like Salesforce or HubSpot, I often feel like I’m feeding a big, cold database. Kommo feels more like a real communication center. The integrations with WhatsApp, Instagram, and Messenger are so smooth that after a while you stop thinking of it as a CRM and just use it as part of your daily conversations. It follows the way people actually sell and talk to clients today, which makes the whole process feel far more natural...
What is your favorite aspect of this product?
Well... there is plenty of... but I really appreciate the Salesbot. Honestly, being able to build automations without needing to be a programming wizard is incredibly freeing. I can set up a flow where the bot qualifies the lead, schedules a meeting, and moves the contact to the right stage in the pipeline while I’m grabbing a coffee. It takes away that heavy “manual work” feeling and lets me focus on what actually matters: strategy.
What do you dislike most about this product?
The only thing that I went trouble with it and think it must be reworked is the advanced reporting... it could be more robust. If you’re someone who loves ultra-detailed spreadsheets and heavy native BI, Kommo covers the basics really well, but sometimes I miss being able to cross deeper data without exporting anything. Another point is that, because it’s so focused on messaging, teams with a sales process that’s 100% email-based might feel like some features are more than they actually need.
What recommendations would you give to someone considering this product?
If someone is considering choosing Kommo, don’t try to force the old sales process into it. The real key to success is embracing the “Conversational Sales” mindset. Before importing a thousand contacts, design the pipeline around how you actually talk to your customers every day... and, well, don’t cut corners on integrations. Connect WhatsApp from day one... I delayed my whatsapp connection and regret it... That’s where the magic really happens. If you’re only going to use it to manually fill in names and phone numbers, you’re basically driving a Ferrari in city traffic.
Pros
- Performance Enhancing
- Enables Productivity
- Respectful
- Security Protects
Lucas d.
- Role: Operations
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2026
A practical and reliable CRM for daily sales work
Likeliness to Recommend
What differentiates Kommo from other similar products?
strong focus on communication. Having messaging channels directly connected to leads and deals makes it easier to follow conversations, respond faster, and keep context without switching between multiple tools.
What is your favorite aspect of this product?
how it centralizes communication. Being able to see all conversations linked to leads and deals makes follow-ups easier and helps avoid losing important context.
What do you dislike most about this product?
is the learning curve for some features, especially when setting up automations for the first time. It's hard to teach people certain features.
What recommendations would you give to someone considering this product?
I would recommend taking some time to explore the platform and set it up properly from the start. Kommo works best if you focus on communication and lead tracking, so understanding your workflow first makes a big difference. It’s also worth testing features gradually instead of trying to use everything at once. It's good to discover them as the demand arises, because there are many resources, and some we don't use.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Saves Time
Cons
- Vendor's Interest First
- Less Efficient Service
- Less Effective Service
