What is KnowledgeOwl?
KnowledgeOwl is a knowledge base software platform that helps organizations create searchable, user-friendly documentation for both customers and internal teams. Founded in 2015 in Boulder, Colorado, KnowledgeOwl serves 3,200+ authors across industries including software, healthcare, and financial services. The platform features robust Google-like search, fully customizable design, AI-powered capabilities, and flexible public, private, or hybrid knowledge bases. As a Certified B Corporation, KnowledgeOwl is a bootstrapped company known for exceptional customer support and customer-driven development that puts people first.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
1
Since last award
100 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love KnowledgeOwl?
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Cataloging
Configurable Knowledge Repository
Workflow and Approval Management
Role-Based Access
Reporting and Analytics
Rich Text Editor
Intelligent Search
Bulk Actions
API Integration
Version Control
Social Features
Vendor Capability Ratings
Vendor Support
Business Value Created
Availability and Quality of Training
Usability and Intuitiveness
Ease of Implementation
Ease of IT Administration
Quality of Features
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Breadth of Features
KnowledgeOwl Screenshots
Product visual
AIchatbot
Style Guide, with AI review
screenshot of search settings
Owl Analytics (built-in robust analytics)
Subscriptions
Style Guide
Customize default text
KnowledgeOwl Reviews
Brianna B.
- Role: Human Resources
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2022
My Adventure with KnowledgeOwl
Likeliness to Recommend
What differentiates KnowledgeOwl from other similar products?
KnowledgeOwl offers full-featured WYSIWYG editor which are easy to use since they involve drag and drop.
What is your favorite aspect of this product?
No coding is needed to create knowledge base with KnowledgeOwl since there’s built-in contextual help widget and drag & drop WYSIWYG editor capabilities.
What do you dislike most about this product?
Unavailability of on-premise applications for my iOS and PC is the only slight issue that the vendor need to rectify.
What recommendations would you give to someone considering this product?
Knowledge base improves customer satisfaction by answering all their queries with just a click-make it happen through KnowledgeOwl.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Barry F.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
Easy to use with amazing customer service support
Likeliness to Recommend
What differentiates KnowledgeOwl from other similar products?
It's easy to manage websites with it compared to other similar platforms. Also it's Price is more reasonable compared to it's competitors.
What is your favorite aspect of this product?
I like how it provides to it's user's Intuitive self service website that have great search engines. Also it's a great platform that one can use to create online manuals and software documentation without struggles.
What do you dislike most about this product?
Honestly I have nothing that I dislike towards this great platform.
What recommendations would you give to someone considering this product?
It's very straightforward and powerful,you should give it a try.
Pros
- Helps Innovate
- Enables Productivity
- Unique Features
- Efficient Service
Hope m.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
My experience with knowledgeOwl
Likeliness to Recommend
What differentiates KnowledgeOwl from other similar products?
It's relatively easy to use and also logging into the editing portal is also easy compared to other similar platforms.
What is your favorite aspect of this product?
It's very easy to use and organized. Has excellent customer service. It's super user friendly compared to other similar platforms. It's very easy to create and manage contents. Also it's great with data collection.
What do you dislike most about this product?
It should improve it's ability to convert categories to articles. Also it's should make it simple when it comes to bulky editing.
What recommendations would you give to someone considering this product?
Yes,its an efficient content management platform that you should give it a try.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Efficient Service
