KnowledgeOwl Customer Reviews 2025 | Knowledge Management

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KnowledgeOwl

Composite Score

7.9 /10

CX Score

8.3 /10

41 Reviews Write a Review

What is KnowledgeOwl?

KnowledgeOwl is a knowledge base software platform that helps organizations create searchable, user-friendly documentation for both customers and internal teams. Founded in 2015 in Boulder, Colorado, KnowledgeOwl serves 3,200+ authors across industries including software, healthcare, and financial services. The platform features robust Google-like search, fully customizable design, AI-powered capabilities, and flexible public, private, or hybrid knowledge bases. As a Certified B Corporation, KnowledgeOwl is a bootstrapped company known for exceptional customer support and customer-driven development that puts people first.

Company Details

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Awards & Recognition

KnowledgeOwl won the following awards in the Knowledge Management category

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9 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

9 Top Rated Capabilities

9 Top Rated Features

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

7 Top Rated Capabilities

4 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

8 Top Rated Capabilities

8 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Champion

2021

KnowledgeOwl Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on KnowledgeOwl.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love KnowledgeOwl?

0% Negative

2% Neutral

98% Positive

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Feature Ratings

Average 86

Cataloging

Configurable Knowledge Repository

Workflow and Approval Management

Role-Based Access

Reporting and Analytics

Rich Text Editor

Intelligent Search

Bulk Actions

API Integration

Version Control

Social Features

Vendor Capability Ratings

Average 86

Vendor Support

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Breadth of Features

KnowledgeOwl Screenshots

KnowledgeOwl Reviews

Michelle B.

Role: Consultant
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2021

Fabulous product and experience!

Likeliness to Recommend

10 /10

What differentiates KnowledgeOwl from other similar products?

The support is outstanding!

What is your favorite aspect of this product?

I love how intuitive the product is. We implemented the Knowledge Owl across 15 separate non-profit agencies with business support only; no IT support.

What do you dislike most about this product?

Nothing at this time.

What recommendations would you give to someone considering this product?

Knowledge Owl is a great product with a lot of flexibility.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Finance
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Oct 2021

Nice product, easy to use, great support team

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Trustworthy
Efficient Service
Effective Service

Shauna McGee K.

Role: Information Technology
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2021

Continuity in-article source code format varies

Likeliness to Recommend

9 /10

What differentiates KnowledgeOwl from other similar products?

Many products have reduced the number of formatting options to allow less technical users to author content. Knowledge Owl has the best balance of required content formatting and cataloguing features and limits on the customizations each author can make.

What is your favorite aspect of this product?

The workflow from Draft through Published and Revisions. Fits a technical writing team with regular new articles and edits.

What do you dislike most about this product?

The out-of-the-box Table Of Contents pages for the Categories are not intuitive. The description of the options with the radio buttons don't have a preview.

What recommendations would you give to someone considering this product?

Knowledge Owl provides the core tools you need to publish and manage help articles.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

KnowledgeOwl

What is KnowledgeOwl?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

KnowledgeOwl Ratings

92 Likeliness to Recommend

1 Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love KnowledgeOwl?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cataloging Ability to organize documents and data based on similar tags, keywords and groupings.

Configurable Knowledge Repository The solution provides the ability to create, manage, disseminate and archive knowledge articles in a structured format.

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Role-Based Access Enable different levels of access based on role, allowing different articles to be available only to specific audiences as needed.

Reporting and Analytics Detailed analytics and dashboards on content usage and performance, including how information is accessed and by whom, search query performance, etc.

Rich Text Editor Allows users to create and share information using text and other formats such as charts, images, audio, and video, with easy formatting options.

Intelligent Search Provide user with filters and facets to refine search results, with auto-suggest capabilities, natural language search and search engine indexing.

Bulk Actions Allows users to import and export multiple articles at a time, make updates and changes to multiple categories, properties, or articles simultaneously.

API Integration API integrations with enterprise apps e.g. collaboration/communication tools, CRM, ECM, and existing knowledge sources allow access to content in multiple ways.

Version Control Tracking of document versions with each iteration of document changes.

Social Features Social features allow knowledge users to like, rate, comment, or tag knowledge content.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

KnowledgeOwl Screenshots

Product visual

AIchatbot

Style Guide, with AI review

screenshot of search settings

Owl Analytics (built-in robust analytics)

Subscriptions

Style Guide

Customize default text

KnowledgeOwl Reviews

Michelle B.

Fabulous product and experience!

Likeliness to Recommend

Pros

Nice product, easy to use, great support team

Likeliness to Recommend

Pros

Shauna McGee K.

Continuity in-article source code format varies

Likeliness to Recommend

Pros

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Feature Ratings

Cataloging

Configurable Knowledge Repository

Workflow and Approval Management

Role-Based Access

Reporting and Analytics

Rich Text Editor

Intelligent Search

Bulk Actions

API Integration

Version Control

Social Features

Vendor Capability Ratings

Vendor Support

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Breadth of Features