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Klaviyo

Klaviyo

Composite Score
8.3 /10
CX Score
8.5 /10
Category
Klaviyo
8.3 /10

What is Klaviyo?

Klaviyo is a tool that makes personalized marketing a breeze through data-driven decision making. In the past, only massive companies had the resources to create highly personalized messaging. Klaviyo brings those capabilities with an intuitive UI that a one-person startup can easily manage, to more detailed customization a large or enterprise company can develop with their marketing team.

Company Details


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Awards & Recognition

Klaviyo won the following awards in the Customer Data Platform category

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Klaviyo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Klaviyo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

5
Since last award

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Klaviyo?

0% Negative
10% Neutral
90% Positive

Pros

  • Respectful
  • Continually Improving Product
  • Effective Service
  • Reliable

Feature Ratings

Average 77

Data Security

80

CRM Integration

80

Real Time Capabilities

79

Omnichannel Integration

79

Dashboards, Analytics and Reporting

77

Behavioral Triggers

77

Data Aggregation

74

Data Enrichment

73

Vendor Capability Ratings

Average 78

Business Value Created

80

Breadth of Features

79

Usability and Intuitiveness

78

Ease of Customization

78

Vendor Support

78

Ease of Data Integration

78

Ease of Implementation

77

Quality of Features

77

Ease of IT Administration

76

Product Strategy and Rate of Improvement

76

Availability and Quality of Training

75

Klaviyo Reviews

Sumit D.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

User-friendly interface with robust features

Likeliness to Recommend

9 /10

What differentiates Klaviyo from other similar products?

Klaviyo really shines with its smart segmentation & ease of use. It integrates seamlessly with e-commerce platforms, allowing for personalized marketing that's easy to set up. Plus, its analytics help you understand what’s working, making it a standout choice!

What is your favorite aspect of this product?

My favorite aspect of Klaviyo is its powerful segmentation feature. This feature allows for highly personalized and targeted marketing campaigns that resonate with specific customer groups.

What do you dislike most about this product?

What I dislike most about Klaviyo is that its pricing can get a bit steep as your list grows, which might be a hurdle for smaller businesses. But the value it offers often makes it worth it!

What recommendations would you give to someone considering this product?

I’d recommend starting with a free trial to explore its features and see how it fits your needs. Take advantage of the segmentation tools to create targeted campaigns, and don’t hesitate to check out their resources and support to really make the most of it!

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Piyush D.

  • Role: Sales Marketing
  • Industry: Apparel
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2026

Klaviyo is powerful and scalable Tool

Likeliness to Recommend

10 /10

What differentiates Klaviyo from other similar products?

Ease of use and the features. The feature are really useful and the integration part also that is also too smooth.

What is your favorite aspect of this product?

Email flows creation and the template that are already provided in the tool

What do you dislike most about this product?

Nothing as of now. the tool is perfect for now just waiting for the AI to integrate with it will also help a lot in the analysis part.

What recommendations would you give to someone considering this product?

Should try it once. As it will help you in scaling the business and also will provide the data which will make the future decision more easy to take.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Vidhi ..

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2026

My honest Klaviyo experience

Likeliness to Recommend

10 /10

What differentiates Klaviyo from other similar products?

What really sets Klaviyo apart from other platforms like Brevo is the extent to which it leverages customer data to influence marketing decisions. Klaviyo was designed specifically for ecommerce and lifecycle marketing , with sophisticated segmentation, predictive analytics and automation based on real time customer actions like browsing or buying behaviour. In my experience, this focus on intelligent targeting and scalable autonation is what truly sets Klaviyo apart.

What is your favorite aspect of this product?

I think my favourite feature of Klaviyo is that it makes a really strong connection between customer actions and marketing actions, so you can really see what your customers are doing and respond to that in a meaningful way without overcomplicating things. It feels like a really smart marketing approach, where you are actually responding to customer actions and behaviours, rather than guessing what they might want or need, so I think that makes it a really useful and reliable tool.

What do you dislike most about this product?

One thing I think could be better with Klaviyo is the learning curve, especially if you're just getting started with it. It's a very powerful tool, and while I think that's a great thing, I also think that with so many features and so much customization available, it takes a little while to really get a handle on how all of it works together, especially if you're a smaller team or a new user of the tool. However once you get a handle on it, I think you'll really begin to see just how powerful it is and all of the ways in which it's useful.

What recommendations would you give to someone considering this product?

If someone is considering the use of Klaviyo, I think it's worth taking a little bit of time to understand how the data and automation features of the tool actually work, as that's really where the power of the tool is at. The tool is built around the idea of using data, predictions, and real-time behaviour to create more personalized marketing efforts rather than just bulk emails. Overall, if someone is serious about growing their business and wants a tool that actually scales with their marketing strategy, I think it's definitely worth a try.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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