What is JumpCloud?
At the intersection of devices, identities, and access, JumpCloud's cloud directory platform unifies the IT resources in any company's infrastructure.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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92 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love JumpCloud?
Pros
- Respectful
- Continually Improving Product
- Unique Features
- Security Protects
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Privileged Account Discovery
Access Control
Integration with Helpdesk Apps
PAM as a Service Option (PAMaaS)
IP address Restrictions
Service Account Governance (SAG)
Live Session Monitoring
Forensic Investigation Capability
Multi-Platforms/XaaS/Cloud/Hybrid support
Privileged Behavioural Analytics
Compliance Reporting
Vendor Capability Ratings
Quality of Features
Ease of IT Administration
Breadth of Features
Ease of Implementation
Vendor Support
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
JumpCloud Reviews
Mohammad S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2023
All Instances in one Go! Best SaaS service ever!
Likeliness to Recommend
What differentiates JumpCloud from other similar products?
JumpCloud is a cloud-based identity and access management (IAM) platform that helps organizations manage and secure their users, devices, and resources. Some key features that differentiate JumpCloud from other similar products include: Single Sign-On (SSO) capability: JumpCloud provides a single set of credentials for users to access all of their resources, making it easier for them to log in and reducing the risk of password-related security breaches. Device Management: JumpCloud allows to manage and secure all of your devices, including laptops, desktops, servers, and mobile devices, from a single console.
What is your favorite aspect of this product?
The best part of jumpcloud is that, Now I can manage all my remote server instances in a single place, Administer them and control them at ease. Installation and configuration made easy within this single platform.
What do you dislike most about this product?
Till date I have not found any issues with jumpcloud services. Everything seems working fine under chrome and firefox web browsers. Still its under implementation for my personal projects and I think it completely bugfree awesome platform.
What recommendations would you give to someone considering this product?
Here are a few recommendations for someone considering JumpCloud: Assess your organization's needs: Before deciding on JumpCloud or any other IAM solution, it's important to assess your organization's specific needs and requirements. This will help you determine which features and capabilities are most important to your organization and ensure that you choose a solution that meets those needs. Research the product and read reviews: Take the time to thoroughly research JumpCloud and read reviews from other users to get a sense of how well the product meets the needs of organizations like yours.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Dinusha T.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2022
JumpCloud make authentication secure and Simple.
Likeliness to Recommend
What differentiates JumpCloud from other similar products?
Integration compatibility and stability with other various range of services and appliances
What is your favorite aspect of this product?
The most valuable features are flexibility, policy management, and device patch management, such as limiting access to devices only in certain countries or sending a number of commands to devices to manage them.
What do you dislike most about this product?
JumpCloud can improve its synchronization of identities. Specifically, groups with Office 365! They've been working on this, but it's not quite where I'd like it to be.
What recommendations would you give to someone considering this product?
Conduct a proper PoC with your organization specific parameter before purchasing
Pros
- Enables Productivity
- Fair
- Acts with Integrity
- Helps Innovate
Blake R.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Jan 2022
Amazing service that saves time & money
Likeliness to Recommend
What differentiates JumpCloud from other similar products?
It works well, they offer education pricing
What is your favorite aspect of this product?
It's very intuitive, has great support and very extremely easy to deploy.
What do you dislike most about this product?
That we cannot restrict users from changing their own passwords
What recommendations would you give to someone considering this product?
They offer a free 10 user plan which is a great way to test the service, if you are happy with it you can simply expand your licenses without losing your initial setup.
Pros
- Performance Enhancing
- Enables Productivity
- Helps Innovate
- Continually Improving Product
Cons
- Less Efficient Service
