What is JumpCloud?
At the intersection of devices, identities, and access, JumpCloud's cloud directory platform unifies the IT resources in any company's infrastructure.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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92 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love JumpCloud?
Pros
- Respectful
- Continually Improving Product
- Unique Features
- Security Protects
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Privileged Account Discovery
Access Control
Integration with Helpdesk Apps
PAM as a Service Option (PAMaaS)
IP address Restrictions
Service Account Governance (SAG)
Live Session Monitoring
Forensic Investigation Capability
Multi-Platforms/XaaS/Cloud/Hybrid support
Privileged Behavioural Analytics
Compliance Reporting
Vendor Capability Ratings
Quality of Features
Ease of IT Administration
Breadth of Features
Ease of Implementation
Vendor Support
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
JumpCloud Reviews
Matt U.
- Role: Information Technology
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2021
Great, ever evolving product
Likeliness to Recommend
What differentiates JumpCloud from other similar products?
Combination of identity management, authentication, and mobile device management
What is your favorite aspect of this product?
SSO and identity management
What do you dislike most about this product?
Some features on certain Linux distributions are lacking
What recommendations would you give to someone considering this product?
Great to move away from active directory.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Steven C.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2021
Easy to use, but takes a little bit to ramp up
Likeliness to Recommend
What differentiates JumpCloud from other similar products?
The customer service is top notch
What is your favorite aspect of this product?
Once you are acquainted in the software, its possibilities are endless and really easy to set up
What do you dislike most about this product?
The pricepoint is a bit steep
What recommendations would you give to someone considering this product?
If price is not a factor, this product is your best bet!
Pros
- Trustworthy
- Efficient Service
- Respectful
- Fair
Cons
- Less Reliable
- Less Performance Enhancing
- Less Productive
Grant W.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2021
A pretty good cloud product
Likeliness to Recommend
What differentiates JumpCloud from other similar products?
Jumpcloud seems to be a good disruptive software product in the cloud.
What is your favorite aspect of this product?
I like the simple interface where everything is easy to find
What do you dislike most about this product?
I do not like that there quite a lot of limitations on what you can do.
What recommendations would you give to someone considering this product?
I would recommend that anyone in the IT business take a look at this cloud product and see for themselves.
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Unique Features
Cons
- Less Effective Service
- Less Inspiring
- Vendor's Interest First