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Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
5% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

88

Workflow Management

85

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Hierarchical Task Management

83

Document Management

83

Reporting

83

Resource Management

82

Retainer Management

82

Time & Expense Tracking

82

Project Invoicing and Accounting Integration

81

Vendor Capability Ratings

Average 82

Business Value Created

84

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Ease of Customization

82

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Nafeesat A.

  • Role: Finance
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Jira aids productivity.

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

When it comes to my Jira usage, a constant standout part of the whole Jira experience are the vast reporting options I have access to on the platform. As a department , we are left spoilt for options when trying to measure team performance on projects. From burndown charts to burnup charts, cummulative flow diagrams, version reports and so on. Jira just makes it convenient for team leaders and project managers to gain real time insights into assigned project performances.

What is your favorite aspect of this product?

Jira is highly customizable. My department has leveraged this to re-create visual representative workflows of our inhouse development processes on Jira. The ability to achieve this contributes greatly towards transparency and efficiency across all projects we manage .

What do you dislike most about this product?

The absence of timeline viewing options is a gaping hole on Jira. This makes it unintuitive and tedious to effectively follow the connections between project tasks and sub-tasks. Thereby , making it not straight forward to edit task schedules when a problem arises.

What recommendations would you give to someone considering this product?

I am of the opinion that Jira has contributed greatly towards making the product and software development departments in my organization. very productive.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Kishan Y.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Strong project management tool.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Certain project management solutions may struggle to manage agile and non-agile projects.

What is your favorite aspect of this product?

Advanced roadmaps indicate project deadlines and dependencies for long-term planning. Good reporting and analytics tools track progress and identify obstacles.

What do you dislike most about this product?

Long projects or plugins can delay performance. Small groups or companies with limited resources may find the fees prohibitive.

What recommendations would you give to someone considering this product?

Suitable for firms seeking scalable, integrated project management.

Pros

  • Efficient Service
  • Effective Service
  • Inspires Innovation
  • Saves Time

Elizabeth T.

  • Role: Information Technology
  • Industry: Shipping
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

My top choice for project management.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira's support for multiple use cases, beyond project management. This has allowed my organization to deploy Jira across select departments, who are not software engineering related. For every of department where Jira has been deployed , as far as I am aware, they have found Jira effective for helping to measure departmental operational efficiency.

What is your favorite aspect of this product?

Strong Scrum and agile boards. This is of huge benefit to I and my teammates, as we are able to effectively visualize project workflows and track project progress in real time from anywhere.

What do you dislike most about this product?

To utilize Jira effectively, requires a lot of technical learning and training, resulting in what I will best describe as a slow learning curve. A slow learning curve isn't a blessing for an organization like mine, where we would rather prefer team-members to hit the ground running upon joining our development teams.

What recommendations would you give to someone considering this product?

Jira's versatility, allows organization to maintain some form of uniformity in project management by deploying Jira in non-software development teams and departments.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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