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Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

1168 Reviews Write a Review

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

0 Top Rated Capabilities

6 Top Rated Features

2025

Product Impact

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Hierarchical Task Management

Document Management

Retainer Management

Reporting

Resource Management

Time & Expense Tracking

Quote to Project Conversion

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

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Product Management

Translation missing: en.product_page.ratings.score 8.9

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Application Lifecycle Management

Translation missing: en.product_page.ratings.score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Karn S.

Role: Information Technology
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2026

I love this product

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

It's features like drag and drop functionality we can attach notes we can automate things according to our requirements we can customise columns for task management we can easily manage user level access

What is your favorite aspect of this product?

It's features, user interface, automation, backend api documentation management

What do you dislike most about this product?

There is nothing much to dislike about it because each and every feature thing meets basic requirements standard.

What recommendations would you give to someone considering this product?

Definitely I will recommend this product and will tell about its features and functionality which are the most important things to make our life easier and effective task management

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Ritik G.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2026

Powerful for teams but takes time to get used to

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira feels more structured for development teams. It handles sprints, backlogs, and issue tracking really well, especially if you are following Agile.

What is your favorite aspect of this product?

I like how everything is trackable. You can see task status, priorities, and progress clearly, which helps keep the team aligned.

What do you dislike most about this product?

It can feel heavy and a bit overwhelming at first. Too many options and configurations can confuse new users.

What recommendations would you give to someone considering this product?

Keep workflows simple in the beginning. Do not over-customize too early, otherwise it becomes hard to manage.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Raj K.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2026

Powerful and flexible project management tool.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is native scrum and kanban boards, sprint planning and backlog management. And other tools has badic task board and limited reporting functionality. Jira has advance bug tracking tool and customise workflow and other has simple task lists. Major difference is jira integrates with GitHub and CI/Cd pipeline and other has limited integrations.

What is your favorite aspect of this product?

My favourite is customisation of workflow very easy and system of tracking issue is very easy.This flexibility helps to track the process clearly and manage the bug without any problem.

What do you dislike most about this product?

Jira has many features and configuration so for new user it’s little confusing to handle it. Jira slow to load when many issue handle in any projects.As users increasing the pricing increasing simultaneously.

What recommendations would you give to someone considering this product?

When issue assign to other team than easily monitoring the task. Team can manage sprints, backlogs and story point. Jira has also integrates with tool GitHub and Slack. Jira has manage development projects efficiently.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Latest Research

Jira

What is Jira?

Company Details

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Awards & Recognition

Jira Ratings

90 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Retainer Management Manage the ongoing and recurring work you do for clients, including tasks and billing.

Reporting Straightforward data storage with ability to create reports easily. Able to easily modify and build dashboards for real-time updates on KPI's and timelines.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Quote to Project Conversion Converts won quotes into pre-planned projects using project templates.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Karn S.

I love this product

Likeliness to Recommend

Pros

Ritik G.

Powerful for teams but takes time to get used to

Likeliness to Recommend

Pros

Raj K.

Powerful and flexible project management tool.

Likeliness to Recommend

Pros

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Since last award

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Since last award

Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Hierarchical Task Management

Document Management

Retainer Management

Reporting

Resource Management

Time & Expense Tracking

Quote to Project Conversion

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support