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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

88

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Hierarchical Task Management

83

Document Management

83

Reporting

83

Resource Management

83

Retainer Management

82

Time & Expense Tracking

82

Calendar Integration

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Breadth of Features

84

Quality of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Customization

81

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Raul B.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Organize Your Schemes easiest and fastest way

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

We work with Jira software for the complete organization of tasks through the section called project, for that we use is issues that helps us to divide each of the sections as outline types to break down in a structured way, we ensure the process of our development is fluctuating through an agile framework and helps to have a clear view of the project time.

What is your favorite aspect of this product?

We use it to track projects end to end, from writing the initial idea to the point of the outline, it is good for keeping all our goals and tasks to visualize and understand the expectations of when to deliver a project.

What do you dislike most about this product?

It has a learning curve to work on that is not quickly intuitive for a new user. You must have a good learning curve to use the software in a way that is efficient and better performing, with JIRA you can get to the point of frustration in terms of the ability to write and format the content in each epic or individual story.

What recommendations would you give to someone considering this product?

This type of software is excellent for companies that primarily have engineering departments, this includes software engineers, Ops, IT and DBAs. We use Jira as the main development process tool for tracking project progress and team performance, well defined and user friendly tool.

Pros

  • Continually Improving Product
  • Inspires Innovation
  • Caring
  • Altruistic

James H.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Adds an agile initiative to project management.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is designed with agile project methodologies in mind , and this ideally fits into our project management needs, since we primarily embrace the agile mode approach to executing software projects.

What is your favorite aspect of this product?

Jira provides me with flexible Kanban boards. Kanban boards assists our project team maximize efficiency as a group , by making it convenient for every member of a project to visualize individual and group workflow, and drive a development process that allows for continuous improvement , all through the lifespan of a project.

What do you dislike most about this product?

Jira makes it difficult for non-technical team members to be fully active with project documentations, due to the need to have knowledge of writing queries , in order to create custom reports or introduce customized logic into aspects of our Jira operations.

What recommendations would you give to someone considering this product?

it is the go-to platform for teams who require individual project stakeholders to maintain a broad, 360 degree , real time outlook of important project team goals and milestones.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mohamed E.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Best Engineering, Product &Project Mangement tool

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira extremely perfect rather than other products as it allows for seamless saving of information and that's a pretty good feature the user interface is very useful and is very easy to navigate through the tool across various screens. The ability to have multiple dashboards which can be easily created as per what the project needs and can be shared easily with all team members for improving collaboration and communication with the team.

What is your favorite aspect of this product?

The best feature in Jira is the workflow management tool that allows you to optimize work times with a perfect time management for all tasks and makes projects delivered at time and more generally "who does what" on each single activity. plus, the mobile access feature which allow all team members to access Jira anywhere to see the new updates

What do you dislike most about this product?

i am using Jira on a daily basis and i had never noticed any technical problem

What recommendations would you give to someone considering this product?

The best product which allows your team to work together on tasks by planning and tracking their progress on time and it's easy to customize and integrates with many of the apps that you can use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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