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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

88

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Hierarchical Task Management

83

Document Management

83

Reporting

83

Resource Management

83

Retainer Management

82

Time & Expense Tracking

82

Calendar Integration

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Breadth of Features

84

Quality of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Customization

81

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Kunal C.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2023

Most trusted Project Management Application

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Its is super easy and provide a lot of great features and automation.

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Thse User Interface is not that good.

What recommendations would you give to someone considering this product?

Definitely go fo it. Its great.

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Amit K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Widely used and loved by users for issue tracking

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

its a product from Atlassian and its their first and most used product, over the several years its has evolved a lot with so many features also since it integrates really well with other Atlassian products like Confluence, opsgenie it makes whole project management super easy

What is your favorite aspect of this product?

creating different types of tasks(like bug, task, sub-task, epic), assigning them priorities and later on finding them using JQL(jira query language) and use save search to quickly filter the issues based on the up to date status.

What do you dislike most about this product?

nothing much overall I am happy with the product

What recommendations would you give to someone considering this product?

you can compare some other products in the market based on the price, features and your requirements to make sure you choose the right product for your team. Especially check other competitive products works well with big and complex projects which can handles thousand of issues

Pros

  • Continually Improving Product
  • Enables Productivity
  • Saves Time
  • Includes Product Enhancements

Divi S.

  • Role: Information Technology
  • Industry: Utilities
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

Increasing Project Management Effectiveness

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

It is a tool for project management that aids in tracking the state of the project by generating tickets, issues, bugs, etc. Although it is a substantial weight in reality and is not for simpler jobs, it is well worth the money for what it gives. It monitors team members' work and increases productivity; for managers, it offers charts of every description, burn-down charts, speculation about project deliverables, kanban boards, scrum boards, and good interface with other tools like confluence and bitbucket.

What is your favorite aspect of this product?

Jira has a superb and precise tracking mechanism. The platform manages and notifies any modification made to a project from the beginning to the conclusion and even alerts when the project is given to another person. These alerts and tracking keep consumers informed about the project and enable them to concentrate more on it.

What do you dislike most about this product?

The initial learning curve was one of the issues we ran into. The vast array of features and customization possibilities that Jira provides initially gave us a feeling of being somewhat overwhelmed. The options are endless, but with a little perseverance and hard work, we were able to grasp the most crucial features.

What recommendations would you give to someone considering this product?

Jira is an effective tool for handling tasks and projects. It supports successful team planning, progress monitoring, and collaboration. Collaboration and data exchange are effortless thanks to its integration with several tools and services. Agile approaches like Scrum and Kanban work really well with Jira. Additionally, it excels in bug management and issue tracking, enabling users to generate, assign, prioritise, and track issues as well as work together to find solutions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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