What is Ivanti Neurons for ITSM?
Ivanti Neurons for ITSM is a flexible and complete cloud-optimized ITSM solution available. It automates workflows, eliminating costly manual processes improving businesses' efficiency, compliancy, and security. Whether it's IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can scale and adapt to meet specific business needs.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
99 Plan to Renew
78 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Ivanti Neurons for ITSM?
Pros
- Reliable
- Trustworthy
- Respectful
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Technician Administration
Service Catalog
End User Self Serve
Multi-Site Functionality
End User Support Solutions
Systems Management Integration
Integration With IT Tools
Integrated Knowledge Management
Business Application Integration
Multi Device Capability
Reporting
Vendor Capability Ratings
Breadth of Features
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
Ease of Implementation
Product Strategy and Rate of Improvement
Vendor Support
Ivanti Neurons for ITSM Reviews
Akansha S.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2026
Start small scale gradually.
Likeliness to Recommend
What differentiates Ivanti Neurons for ITSM from other similar products?
It uses intelligent automation to classify tickets, route incidents, trigger remediation bots and reduce manual toil not just automate simple workflows but really predictive operations based on patterns.
What is your favorite aspect of this product?
It doesn't feel like automation was added later just to tick a box. Tucket routing, incident detection and even basic remediation happen intelligently in the background. That means fewer repetitive tasks, less manual triage and more time to focus on solving real problems instead of managing queues.
What do you dislike most about this product?
For teams without dedicated administrators or automation specialist, setting up workflows, AI classifiers and integrations can feel overwhelming.
What recommendations would you give to someone considering this product?
Start small focus on automation and AI features early and assign someone to own the platform. It delivers the most value when you invest time in setup and gradually scale its capabilities rather than treating it as a bisic ticketing tool.
Pros
- Continually Improving Product
- Enables Productivity
- Unique Features
- Efficient Service
Cons
- Less Caring
- Role: Information Technology
- Industry: Insurance
- Involvement: IT Leader or Manager
Submitted Feb 2026
Solid priduct for server operations
Likeliness to Recommend
Pros
- Unique Features
- Efficient Service
- Effective Service
- Inspires Innovation
Lawrence C.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2025
Empower IT teams with efficiency and control
Likeliness to Recommend
What differentiates Ivanti Neurons for ITSM from other similar products?
It literally transforms our way of managing IT services by making our operations more automated, clear, and responsive than ever before. It also prioritizes the incident engine that helps us in balancing workloads wisely among technicians.
What is your favorite aspect of this product?
I have found that Ivanti Neurons is the most efficient and adaptable management platform for sure. It easily integrates with other enterprise systems, ranging from asset management to CMDB, while ensuring smooth IT operations. I also like how it effortlessly automates root cause analysis, which helps us block repeating issues.
What do you dislike most about this product?
I hate that whenever changes are made to workflows, before they take effect, we have to do a full system refresh.
What recommendations would you give to someone considering this product?
Highly recommended tool for anyone looking to have a strong knowledge base or even wants to set up real-time SLA monitoring and much more in the service management field.
Pros
- Helps Innovate
- Caring
- Fair
- Altruistic
