What is Invoca?
From marketing to sales and eCommerce to CX, Invoca’s active conversation intelligence platform enables revenue teams to create better buying experiences, drive more leads, and increase revenue.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
92 Plan to Renew
73 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Invoca?
Pros
- Reliable
- Efficient Service
- Effective Service
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Recording
Application Integration
Dashboards and Reporting
Audio Transcription
Call Analytics
Role-Based Access
Artificial Intelligence Engine
Manager Annotation and Feedback
Conversation Coaching
Vendor Capability Ratings
Ease of Customization
Usability and Intuitiveness
Ease of IT Administration
Product Strategy and Rate of Improvement
Quality of Features
Availability and Quality of Training
Breadth of Features
Business Value Created
Ease of Implementation
Vendor Support
Ease of Data Integration
Invoca Reviews
Lily M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2022
Great product, helpful sales team!
Likeliness to Recommend
What differentiates Invoca from other similar products?
The technology is very innovative
What is your favorite aspect of this product?
It helps me with sales enablement
What do you dislike most about this product?
Nothing really
What recommendations would you give to someone considering this product?
The sales team is very helpful
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Grant K.
- Role: Sales Marketing
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Feb 2022
Easy to use and vital to out our offline sales
Likeliness to Recommend
What differentiates Invoca from other similar products?
Available features, call conversion tracking and excellent customer service.
What is your favorite aspect of this product?
Call conversion tracking and the Google, Bing, Facebook integrations.
What do you dislike most about this product?
Cost and reporting limitations
What recommendations would you give to someone considering this product?
Test out the capabilities and see how they can help you optimize your digital campaigns.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Brett F.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: Vendor Management and Renewal
Submitted Feb 2022
Good tool to manage calls
Likeliness to Recommend
What differentiates Invoca from other similar products?
Invoca's system was simple to use and had very good options to manage the call process.
What is your favorite aspect of this product?
The ease of use
What do you dislike most about this product?
It was expensive
What recommendations would you give to someone considering this product?
It is a good service if you need to manage calls and options on sales calls.
Pros
- Efficient Service
- Respectful
- Reliable
- Enables Productivity