What is Infor CRM?
Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction—across the entire customer lifecycle—whether in the office or out in the field.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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80 Likeliness to Recommend
1
Since last award
91 Plan to Renew
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Infor CRM?
Pros
- Transparent
- Reliable
- Security Protects
- Effective Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Collaboration
Sales Management
Telephony and Call Center Management
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Marketing Management
Quote Contract and Proposal
Analytics and Reporting
Mobile
Vendor Capability Ratings
Vendor Support
Business Value Created
Product Strategy and Rate of Improvement
Quality of Features
Ease of Implementation
Availability and Quality of Training
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Usability and Intuitiveness
Breadth of Features
Infor CRM Reviews
FARHAAN S.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jul 2021
Best CRM by far.
Likeliness to Recommend
What differentiates Infor CRM from other similar products?
1) It is less Costly as compared to the other CRM. 2) Sales and Lead Management are done in an Organized manner. 3) Customer Service is maintained Efficiently.
What is your favorite aspect of this product?
1) The support team is really supportive and Knowledgeable. In real time the Problem is escalated and Solved. 2) Sales Management right from Generating prospects to Conversion everything Is maintained, performance of the Sales team is tracked 3) Data From the Campaign run on Social Media Everywhere Can be put into Worked
What do you dislike most about this product?
Interface needs to be more User friendly. I have difficult in navigating the Dashboard.
What recommendations would you give to someone considering this product?
Go For It!!
Pros
- Includes Product Enhancements
- Helps Innovate
- Continually Improving Product
- Enables Productivity