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Infor

Infor CRM

7.7 /10

59 Reviews Write a Review

What is Infor CRM?

Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction—across the entire customer lifecycle—whether in the office or out in the field.

Company Details

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Awards & Recognition

Infor CRM won the following awards in the Customer Relationship Management - Enterprise category

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2 Top Rated Capabilities

5 Top Rated Features

2023

1 Top Rated Capabilities

3 Top Rated Features

2022

Infor CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Infor CRM.

80 Likeliness to Recommend

1
Since last award

91 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Infor CRM?

6% Negative

6% Neutral

88% Positive

Pros

Transparent
Reliable
Security Protects
Effective Service

Feature Ratings

Average 80

Collaboration

Sales Management

Telephony and Call Center Management

Lead Management

Customer Service Management

Activity and Workflow Management

Account and Contact Management

Marketing Management

Quote Contract and Proposal

Analytics and Reporting

Mobile

Vendor Capability Ratings

Average 78

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Quality of Features

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Infor CRM Reviews

FARHAAN S.

Role: Sales Marketing
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Best CRM by far.

Likeliness to Recommend

8 /10

What differentiates Infor CRM from other similar products?

1) It is less Costly as compared to the other CRM. 2) Sales and Lead Management are done in an Organized manner. 3) Customer Service is maintained Efficiently.

What is your favorite aspect of this product?

1) The support team is really supportive and Knowledgeable. In real time the Problem is escalated and Solved. 2) Sales Management right from Generating prospects to Conversion everything Is maintained, performance of the Sales team is tracked 3) Data From the Campaign run on Social Media Everywhere Can be put into Worked

What do you dislike most about this product?

Interface needs to be more User friendly. I have difficult in navigating the Dashboard.

What recommendations would you give to someone considering this product?

Go For It!!

Pros

Includes Product Enhancements
Helps Innovate
Continually Improving Product
Enables Productivity

Latest Research

Infor CRM

What is Infor CRM?

Company Details

Need Assistance?

Awards & Recognition

Infor CRM Ratings

80 Likeliness to Recommend

1 Since last award

91 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Infor CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Activity and Workflow Management Text or code-based and visual workflow designers.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Infor CRM Reviews

FARHAAN S.

Best CRM by far.

Likeliness to Recommend

Pros

Most Popular Infor CRM Comparisons

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Title

1
Since last award

1
Since last award

Feature Ratings

Collaboration

Sales Management

Telephony and Call Center Management

Lead Management

Customer Service Management

Activity and Workflow Management

Account and Contact Management

Marketing Management

Quote Contract and Proposal

Analytics and Reporting

Mobile

Vendor Capability Ratings

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Quality of Features

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Breadth of Features