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IBM

IBM Security MaaS360

Composite Score

6.8 /10

CX Score

7.2 /10

31 Reviews Write a Review

What is IBM Security MaaS360?

Transform how IT protects laptops, desktops, smartphones, tablets, wearables and the Internet of Things (IoT) while ensuring a great user experience. IBM Security MaaS360 protects devices, apps, content and data so you can rapidly scale your remote workforce and bring-your-own-device (BYOD) initiatives, helping you build a zero trust strategy with modern device management. And, you can take advantage of contextual analytics from artificial intelligence (AI) for actionable insights.

Company Details

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Awards & Recognition

IBM Security MaaS360 won the following awards in the Unified Endpoint Management category

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2 Top Rated Capabilities

3 Top Rated Features

2024

1 Top Rated Capabilities

2 Top Rated Features

2023

3 Top Rated Capabilities

4 Top Rated Features

2022

Service Experience
Product Impact

2022

IBM Security MaaS360 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on IBM Security MaaS360.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

92 Plan to Renew

1
Since last award

67 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IBM Security MaaS360?

5% Negative

1% Neutral

94% Positive

Pros

Enables Productivity
Security Protects
Acts with Integrity
Caring

Feature Ratings

Average 71

Device Management and Security

Manage All Endpoints

Automation on Demand

Mass Enrollment

Application Management

Content Management

Expense Management

Single Pane of Glass

Location Services

Integration with ITSM and ITAM Tools

Custom Commands

Vendor Capability Ratings

Average 67

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Quality of Features

Ease of Customization

Breadth of Features

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Also Featured in...

Enterprise Mobility Management

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View IBM Security MaaS360 in this category (opens in a new tab)

IBM Security MaaS360 Reviews

Vinay R.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Bad product with bad support

Likeliness to Recommend

5 /10

What differentiates IBM Security MaaS360 from other similar products?

Bundle with other IBM products

What is your favorite aspect of this product?

Username entry logs

What do you dislike most about this product?

Pathetic support

What recommendations would you give to someone considering this product?

The support is very bad and they cannot evolve with that support

Cons

Inhibits Innovation
Slower Product Innovation
Less Reliable

Chetan B.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2026

Reliable solution for managing and securing device

Likeliness to Recommend

8 /10

What differentiates IBM Security MaaS360 from other similar products?

MaasS360 helps us manage diffrent type of devices from a single console. Device enrollment is striaghtforward, and the security and compliance features make it easier to manage company devices.

What is your favorite aspect of this product?

My favorite aspect is the ability to manage and secure diffrent devices from a single console. it makes device enrollment, policy management, and compliance monitoring easier for our team.

What do you dislike most about this product?

What i dislike most is that the user interface can sometimes feel complex, especially for new administrators. Some reporting and customization options could also be easier to use and configure.

What recommendations would you give to someone considering this product?

I would recommend evaluating your device management and security requirements before implementation. MaaS360 is a good option for organizations that need centralized management of mobile devices and endpoints. it is expecially usefull when managing a large number of devices and enforcing security policies across the organization.

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Daniel F.

Role: Consultant
Industry: Communications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2025

I provide support to companies using IBM MaaS360,

Likeliness to Recommend

7 /10

What differentiates IBM Security MaaS360 from other similar products?

Simple design

What is your favorite aspect of this product?

Dashboard interface

What do you dislike most about this product?

Support of a client

What recommendations would you give to someone considering this product?

New general interface similar or best to Omnissa mdm

Pros

Enables Productivity
Unique Features
Effective Service
Helps Innovate

Cons

Less Fair

Latest Research

IBM Security MaaS360

What is IBM Security MaaS360?

Company Details

Need Assistance?

Awards & Recognition

IBM Security MaaS360 Ratings

80 Likeliness to Recommend

92 Plan to Renew

1 Since last award

67 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love IBM Security MaaS360?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Device Management and Security The ability to deploy security and management settings on different devices including Windows, Mac, Mobile, etc.

Manage All Endpoints The ability to manage all endpoints across multiple devices

Automation on Demand The ability to provide the technician to push any policy to any selected computer in real time.

Mass Enrollment The ability to support multiple enrollment options, such as QR code enrollment and specific Android, Samsung, Apple iOS and Windows device enrollment.

Application Management The ability to deploy applications to any managed device, and then to containerize those applications and manage the data within.

Content Management The solution provides integrated content management capabilities for creating and deploying e-commerce sites.

Expense Management The ability to track the cellular usage of each device, to generate reporting based on usage, and to disconnect.

Single Pane of Glass Managing multiple devices and operating systems from the same portal.

Location Services Ability to selectively apply policies or to distribute applications based on the device’s location.

Integration with ITSM and ITAM Tools The ability to integrate with ITSM tools for incident management, service request management, asset management, and patch management.

Custom Commands Create codeless commands and scripts for your console.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Enterprise Mobility Management

IBM Security MaaS360 Reviews

Vinay R.

Bad product with bad support

Likeliness to Recommend

Cons

Chetan B.

Reliable solution for managing and securing device

Likeliness to Recommend

Pros

Daniel F.

I provide support to companies using IBM MaaS360,

Likeliness to Recommend

Pros

Cons

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1
Since last award

Feature Ratings

Device Management and Security

Manage All Endpoints

Automation on Demand

Mass Enrollment

Application Management

Content Management

Expense Management

Single Pane of Glass

Location Services

Integration with ITSM and ITAM Tools

Custom Commands

Vendor Capability Ratings

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Quality of Features

Ease of Customization

Breadth of Features

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness