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Jio Haptik Technologies Limited

Haptik

Composite Score

7.7 /10

CX Score

8.2 /10

22 Reviews Write a Review

What is Haptik?

Build powerful Intelligent Virtual Assistants with Haptik’s Enterprise CX platform. Amplify engagement, increase conversions, and deliver delightful support to your customers. Haptik is an artificial intelligence company powering conversational assistants for brands to transform customer experiences. The platform has enabled over 100 virtual assistants, reaching close to 100 million devices and processing over 3 billion end customer interactions.

Company Details

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Awards & Recognition

Haptik won the following awards in the Conversational AI category

Filter By

2 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2026

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

2 Top Rated Capabilities

0 Top Rated Features

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

1 Top Rated Capabilities

1 Top Rated Features

2024

Strategy and Innovation
Contract Negotiation
Conflict Resolution

2023

1 Top Rated Capabilities

0 Top Rated Features

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2022

Haptik Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Haptik.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Haptik?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 77

Artificial Intelligence Engine

Workflow Processing

Intent Extraction

Translation

Learning and Adaptability

Personalized Service

Retrieval augmented generation

Leads Generation

Natural Language Processing

Generative AI

Other Integrations

Vendor Capability Ratings

Average 79

Ease of Data Integration

Ease of Customization

Vendor Support

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Haptik Videos

Haptik Reviews

Akesh J.

Role: Sales Marketing
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Good product with good features

Likeliness to Recommend

8 /10

What differentiates Haptik from other similar products?

Ease of use and integration capabilities with a great team behind it.

What is your favorite aspect of this product?

Integration capabilities and ease of the product

What do you dislike most about this product?

Nothing as such, they are a good team and have a good product.

What recommendations would you give to someone considering this product?

Go for it, you will get the best outcomes possible.

Pros

Acts with Integrity
Generous Negotitation
Transparent
Helps Innovate

Deji O.

Role: Information Technology
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2023

It is a nice virtual assistant

Likeliness to Recommend

9 /10

What differentiates Haptik from other similar products?

Haptik is very useful friendly and easy to use for any lay man

What is your favorite aspect of this product?

The virtual assistant is a yes for me. No worries with Haptik when it comes to it

What do you dislike most about this product?

I like the virtual assistant, although have not been using the chat much

What recommendations would you give to someone considering this product?

There is only one way to confirm the awesomeness of this product except you try

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ketan K.

Role: Operations
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2022

Fantastic Product

Likeliness to Recommend

10 /10

What differentiates Haptik from other similar products?

Support is the key differentiator. Having worked with multiple vendors, I can surely say that the support provided by the Haptik team is really appreciable.

What is your favorite aspect of this product?

Ease of building workflows

What do you dislike most about this product?

Client specific customizations are limited

What recommendations would you give to someone considering this product?

Good AI capabilities with great support

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Haptik

What is Haptik?

Company Details

Need Assistance?

Awards & Recognition

Haptik Ratings

86 Likeliness to Recommend

1 Since last award

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love Haptik?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Intent Extraction Ability to extract the actions that user has performed

Translation Supports automatic translate to multiple languages.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Personalized Service In conjunction with CRM/ITSM integration or browser cookies, the assistant can be configured to deliver a more personalized service to the client.

Retrieval augmented generation Retrieve historical knowledge/accounts and use database to query data.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Generative AI Ability to use Gen AI to enhance the conversation

Other Integrations Ability to synchronize with other chat options and ITSM tools

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Haptik Videos

Introducing Contakt - A Generative AI CX Suite by Jio Haptik

Haptik Reviews

Akesh J.

Good product with good features

Likeliness to Recommend

Pros

Deji O.

It is a nice virtual assistant

Likeliness to Recommend

Pros

Ketan K.

Fantastic Product

Likeliness to Recommend

Pros

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1
Since last award

2
Since last award

Feature Ratings

Artificial Intelligence Engine

Workflow Processing

Intent Extraction

Translation

Learning and Adaptability

Personalized Service

Retrieval augmented generation

Leads Generation

Natural Language Processing

Generative AI

Other Integrations

Vendor Capability Ratings

Ease of Data Integration

Ease of Customization

Vendor Support

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training