What is Google Workspace?
Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Workspace?
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobility
Communications
Web & Desktop Conferencing
Presence IM
Centralized Management Portal
Analytics Reporting
Third-Party Integration
Continuous UCC
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Ease of IT Administration
Ease of Data Integration
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Google Workspace Reviews
Vaibhav S.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2024
Fantastic product for Calling
Likeliness to Recommend
What differentiates Google Workspace from other similar products?
With the features to import the contacts and also messaging option.
What is your favorite aspect of this product?
Both texting and calling are available with easy portability.
What do you dislike most about this product?
Earlier, it was free but it charges a nominal fee.
What recommendations would you give to someone considering this product?
It is the best option for your business.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Unique Features
Mritunjay S.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2026
Keeps all my professional needs at 1 platform
Likeliness to Recommend
What differentiates Google Workspace from other similar products?
Its features, easy access and all in-built apps make it different from other similar products
What is your favorite aspect of this product?
My favorite aspect of this product is access, I can access it from any device by just logging my goggle account, I don't need to download any apps separately, I can use from one product.
What do you dislike most about this product?
There is nothing I dislike about this product
What recommendations would you give to someone considering this product?
My recommendation is that this product is one platform for all your needs from docs, sheets, chat, meets and forms, it has all professional needs at just one platform with easy access.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Zreen M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2025
friendly and affordable.
Likeliness to Recommend
What differentiates Google Workspace from other similar products?
Google Voices allows call forwarding to other numbers enabling wonderful call management.
What is your favorite aspect of this product?
The calling rates are friendly and affordable for international calls.
What do you dislike most about this product?
Google Voice is not supported in some regions.
What recommendations would you give to someone considering this product?
The call, SMS and MMS spam filtering feature minimizes on spam calls.
Pros
- Helps Innovate
- Inspires Innovation
- Generous Negotitation
- Continually Improving Product