What is Google Workspace?
Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Workspace?
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobility
Communications
Web & Desktop Conferencing
Presence IM
Centralized Management Portal
Analytics Reporting
Third-Party Integration
Continuous UCC
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Ease of IT Administration
Ease of Data Integration
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Google Workspace Reviews
Revanth Reddy Y.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Aug 2021
A solid product.
Likeliness to Recommend
What differentiates Google Workspace from other similar products?
The fact that it is a part of google's ecosystem easily exceeds in terms of quality experience.
What is your favorite aspect of this product?
A good product for very good value, linking devices is very and the ability to record is very much appreciated. Privacy is very good especially when you don't want to give your personal number.
What do you dislike most about this product?
A bit limited in terms of integration since it is deeply a part of google's ecosystem, apart there is nothing that I really dislike.
What recommendations would you give to someone considering this product?
It's a no-brainer just go for it.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Kazi A.
- Role: Student Academic
- Industry: Apparel
- Involvement: IT Leader or Manager
Submitted Aug 2021
Fantastic call quality.
Likeliness to Recommend
What differentiates Google Workspace from other similar products?
Google voice is reliable and has a lower call rate than others.
What is your favorite aspect of this product?
Clear call quality.
What do you dislike most about this product?
Sometimes my voice apps go hang, and can't dial the no.
What recommendations would you give to someone considering this product?
If you have to call abroad a lot without changing your mobile no, google voice is the best option right now.
Pros
- Performance Enhancing
- Caring
- Over Delivered
- Saves Time
Cons
- Commodity Features
- Leverages Incumbent Status
Abhishek T.
- Role: Student Academic
- Industry: Finance
- Involvement: End User of Application
Submitted Aug 2021
Easy to use and a good software with audio clarity
Likeliness to Recommend
What differentiates Google Workspace from other similar products?
Google branding
What is your favorite aspect of this product?
Security and audio clarity
What do you dislike most about this product?
Nothing about dislike
What recommendations would you give to someone considering this product?
Audio clarity is good. You can use it
Pros
- Reliable
- Saves Time
- Security Protects
- Helps Innovate