What is Google Workspace?
Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Workspace?
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobility
Communications
Web & Desktop Conferencing
Presence IM
Centralized Management Portal
Analytics Reporting
Third-Party Integration
Continuous UCC
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Ease of IT Administration
Ease of Data Integration
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Google Workspace Reviews
Daichi K.
- Role: Finance
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Jan 2022
A Reliable Tool for the Customer-Driven Business
Likeliness to Recommend
What differentiates Google Workspace from other similar products?
At our office, I'm using Google Voice as a second line on my existing smartphone so I can differentiate personal calls from work calls. As an insurance producer and office manager, I am responsible for fielding calls from customers, staff and insurance companies. With Google Voice, I'm able to have a sperate voicemail box, text message inbox, and phone number so I don't have to give out my personal number. If you're in a work environment where you could benefit from a work phone, this is the tool for you. It allows you to have an independent phone number to be reached at, without the need to carry a second device. I believe this tool.
What is your favorite aspect of this product?
The separate phone number for work versus personal use. Completely independent voicemail message and inbox. The ability to answer calls and messages on the computer or mobile device. An email version of the voicemail if one is left. I like the support forums because of their powerful search features, but the Google-backed Support team is weak as it relies almost entirely on the forums. But in general, there haven't been many a situation when either the forum or a quick search on the internet didn't yield the answer we were searching for. Google Voice is used by our whole organization. It has saved us tons of money on phone bills. We use it fo
What do you dislike most about this product?
We haven't had to use support much in the 2 years we've had the product, but as with most things Google. I think there is room to improve with regards to call forwarding. I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call. when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in. Maybe have better collaboration with phone makers, the landline options are limited. It could incorporate some call forwarding options that are easier to use. Auto attendant options would be nice.
What recommendations would you give to someone considering this product?
Its biggest strength is flexibility. Google Voice offers free text messaging, and when clients can't reach us on the phone, they can text us. HD quality sound using Google Voice. It is invaluable when your clients can hear you. Ease of use is huge, there was literally no learning curve with the software and we were up and running within minutes. Google Voice is very well suited to the small to medium sized business. I don't know if the infrastructure is great for a large organization, but then again, I am not a large organization so it very well may be. If you are looking to save money when starting a business then Google Voice is a no-braine
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
saksham t.
- Role: Information Technology
- Industry: Electronics
- Involvement: End User of Application
Submitted Jan 2022
Fantastic product
Likeliness to Recommend
What differentiates Google Workspace from other similar products?
Multiple features
What is your favorite aspect of this product?
Quick response
What do you dislike most about this product?
application
What recommendations would you give to someone considering this product?
Amazing Product
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Bhabishya B.
- Role: Sales Marketing
- Industry: Entertainment
- Involvement: Business Leader or Manager
Submitted Jan 2022
Best website for virtual number and calling
Likeliness to Recommend
What differentiates Google Workspace from other similar products?
There aren't much websites like Google Voice, and many of them are paid where as in the order hand here Google Voice is free to use if calling to US and CA. It's very easy to create account with them and start using their service.
What is your favorite aspect of this product?
My favorite aspect of this product is that there is no restrictions at all. I can use the number provided by them as actual number provided after using a SIM card. They provide call and sms features and I love that. Their website interface is very easy to use.
What do you dislike most about this product?
What I dislike most about this product is that the cost to call other countries is very high. It's free to call US and CA but for other it's not free and charges are high for those countries.
What recommendations would you give to someone considering this product?
If anyone is thinking of using Google Voice, then they should go for it. It's free and you are gonna love it.
Pros
- Reliable
- Trustworthy
- Saves Time
- Fair
