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Google Workspace Logo Award Winner Product Badge
Google Workspace Logo Award Winner Product Badge
Google

Google Workspace

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Google Workspace
8.8 /10

What is Google Workspace?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details


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Awards & Recognition

Google Workspace won the following awards in the Unified Communications as a Service category

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Google Workspace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Workspace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Workspace?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Saves Time

Feature Ratings

Average 81

Mobility

86

Communications

84

Web & Desktop Conferencing

82

Presence IM

81

Centralized Management Portal

81

Analytics Reporting

81

Third-Party Integration

78

Continuous UCC

77

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

83

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of Customization

82

Ease of IT Administration

82

Ease of Data Integration

81

Vendor Support

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

79

Google Workspace Reviews

Alecsandra V.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Amazing FREE Virtual Meeting Service

Likeliness to Recommend

9 /10

What differentiates Google Workspace from other similar products?

I utilize Google Voice using their VoIP service. It's fantastic! I can get really busy handling calls. Using this capability, I am very easy attending calls using tablet, laptop or any device. Letting me to converse with several clients, staff, or sponsors at the very same time but without any interruption.

What is your favorite aspect of this product?

The capacity to hold online meetings with colleagues is Google Voice's very beneficial feature. That's the ideal option, and it spares me a lot of money.

What do you dislike most about this product?

The limitation of having more than 1 phone number was my least preferred feature of the application. I normally lose connection and have to discontinue a call.

What recommendations would you give to someone considering this product?

The capacity to hold online meetings with colleagues is Google Voice's very beneficial feature. That's the ideal option, and it spares me a lot of money.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Mariana E.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

It is beneficial in our digital age.

Likeliness to Recommend

9 /10

What differentiates Google Workspace from other similar products?

I appreciate having the ability to receive calls and messages in a consolidated location that is accessible for everybody I grant internet accessibility to.

What is your favorite aspect of this product?

A most apparent choice is a low-budget business link for my many commercial enterprises. This saves me from having to purchase a whole phone system for many of my micro-businesses since they first start.

What do you dislike most about this product?

When someone messages me, my cellphone often may not ring or send a notification to my device. I often have no idea till I read my inbox.

What recommendations would you give to someone considering this product?

I'd propose establishing a Google Voice connection as quickly as may be anticipated for organization. It's absolutely free to start, so you'll just need to sign in on rare occasions to ensure the number assigned to you. When you first begin, you have such a limited set of numbers to choose from. When you postpone, you'll have much less alternatives to choose from.

Pros

  • Helps Innovate
  • Caring
  • Saves Time
  • Respectful

Rajesh s.

  • Role: Consultant
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Top class product, promising,highly recommended

Likeliness to Recommend

8 /10

What differentiates Google Workspace from other similar products?

The name google in itself is most prominent and highly rated company which i think has no need to differentiate with others. Google voice has given all expected returns, its easy to setup with all google suite tools and its free versions are doing well for beginners.

What is your favorite aspect of this product?

Ability to have call forwarding, very convenient to access phone calls from variety of devices, free versions,easy setup with all google suite tools etc are few of my favourite aspect i experienced in recent times.

What do you dislike most about this product?

Its been a pleasing experience till now, i havent faced any serious issues but there are some technical issues which needs improvement that is notifications and ringing dosen't work when someone messages me which has to be taken care of.

What recommendations would you give to someone considering this product?

Google voice is magnificently doing well for me and allowing a good environment for its user. Talking about recommendation to others, their shouldn't be any doubt in choosing this product.Hope it will fulfill your requirements.

Pros

  • Helps Innovate
  • Trustworthy
  • Unique Features
  • Inspires Innovation

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