What is Google Workspace?
Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceGoogle Workspace Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Google Workspace.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Workspace?
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobility
Communications
Web & Desktop Conferencing
Presence IM
Centralized Management Portal
Analytics Reporting
Third-Party Integration
Continuous UCC
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Ease of IT Administration
Ease of Data Integration
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Google Workspace Reviews
Lara D.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Mar 2022
Great platform that supports international calls
Likeliness to Recommend
What differentiates Google Workspace from other similar products?
If you don’t want to give someone your personal number, you can give them your Google voice number and organize it to forward call on your personal number. It also possesses a voicemail service. Moreover, it lets you to decide either to accept or decline the call.
What is your favorite aspect of this product?
Google voice is free services which provide you an opportunity to make a private or a worldwide call. It can be used on your computer and mobile as well. It provides you a personal number which is linked to your account. Using this software, you can send and receive text messages and even attachments. Moreover, it makes sure to store your content soundly.
What do you dislike most about this product?
You may have to manage some technical problems on your own without the support from Google. This service can be sometimes unreliable as you may face some drop calls and disconnects. You will be able to use the service, place call and send messages only when you have an internet connection as it is a VoIP (voice over internet protocol) service.
What recommendations would you give to someone considering this product?
In my opinion, you can easily use this software as it is simple to operate and possesses a lot of benefits. It also provides you an easy-to-use strategy. You should use Google voice if you really want to safe your call service charges.
Pros
- Enables Productivity
- Unique Features
- Caring
- Respectful
Zoey J.
- Role: Industry Specific Role
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Mar 2022
Make your voice heard everywhere, at any time
Likeliness to Recommend
What differentiates Google Workspace from other similar products?
It features a very user-friendly UI. It has a reliable call forwarding facility. One can send and receive a limitless number of texts and calls. Setting up a profile is a relatively simple job. You would have no trouble utilizing it when you have previously utilized any one of Google office platforms.
What is your favorite aspect of this product?
Google voice is primarily used to start Searching for crucial information for our research project. Almost all of the time, simply typing or texting didn't seem to work. In a result, using Google Voice in the workplace might help you save a substantial time on communications. That saved time can then be put to better use.
What do you dislike most about this product?
One shortcoming was that it doesn't provide toll-free lines, which could be a significant disadvantage for businesses with clientele located all around the world.
What recommendations would you give to someone considering this product?
Google Voice is just a stylish choice for small organizations, especially those that have previously utilized either of Google's office products. Self-employed people on a low budget might also benefit from it because they frequently require second contact details for company.
Pros
- Reliable
- Efficient Service
- Saves Time
- Respectful
Renate Stefania L.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
Convey your voice anywhere, anytime
Likeliness to Recommend
What differentiates Google Workspace from other similar products?
It has an interface that is very easy to use. It offers a trustworthy call forwarding feature. One can make infinite calls and messages. It is a very basic task to set up an account. If you have ever used any of the google workspace platforms, you will find no difficulty in using it.
What is your favorite aspect of this product?
Ring groups can be created so that group members can take calls one by one on a single telephone number. An automated attendant can also be set up that can direct callers to their desired department or person. Conference calling is also possible with google voice.
What do you dislike most about this product?
One downside is that it does not offer any toll-free numbers and it can be a major drawback for companies with clients dispersed all over the globe.
What recommendations would you give to someone considering this product?
Google voice is a chic option for small-scale businesses, particularly those, who have already used any other workspace platforms offered by Google. People with a tight budget can also utilize it efficiently as they often need to have a separate phone number for businesses.
Pros
- Efficient Service
- Saves Time
- Respectful
- Client Friendly Policies
