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Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

84

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Facilitator Functions

81

Application Share

80

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

83

Business Value Created

83

Quality of Features

81

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

79

Ease of Customization

78

Vendor Support

78

Google Meet Reviews

Daniel M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2026

This software is very easy to use,

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

The differentials of Google Meet are the easy use of the software. Don't have many things to do, but that's the perfect platform to do that, it's a simple software, and that's whats make perfect.

What is your favorite aspect of this product?

My favorite aspect of this product is that they don't need to download any software. It is very easy to use. Just create a link and send it to the person that we're gonna meet, don't have bureaucracy.

What do you dislike most about this product?

I think I dislike the chat that is in the Google meeting; it could be better visual, have to has replayer and have an update to show the comments on the person who is sharing the screen.

What recommendations would you give to someone considering this product?

Use the platform for briefings and fast calls, like a daily meetings with your team, if have alot of people, its became slow.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Jessica J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2026

Communication platform.

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Google Meet is very easy to use and easy to install. I mostly use it on my mobile phone through the mobile application. It is one of the best mobile applications because it is user-friendly, works well even on a slow network, and can be accessed remotely.

What is your favorite aspect of this product?

My favorite aspect is that it creates a communication bridge between team members in different locations, whether they are working remotely or from other areas. This helps communication flow smoothly and effectively, making collaboration easier and more efficient.

What do you dislike most about this product?

I find this tool much easier to use compared to other similar tools. One of the reasons I like it is that it offers both free and paid plans, making it accessible to a wide range of users. The basic plan provides many useful features at no cost, which makes it convenient for individuals and teams therefore no dislike.

What recommendations would you give to someone considering this product?

Google Meet supports instant messaging during meetings, allowing participants to communicate through chat in addition to audio and video conferencing. Participants can share their opinions, ask questions, and provide feedback through the chat feature, which supports group conversations.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features

Pragya P.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2026

Good experiance overall, but costing could be more

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

Google Meet is simple to use, connects smoothly with Gmail and Calendar, and works well even on average internet connnection. That ease of use makes it different from many other platforms.

What is your favorite aspect of this product?

My favorite part of Google Meet is how quick and easy it is to join meetings without any complicated setup. The audio and video quality is also quite stable most of the time, which makes daily meetings more comfertable.

What do you dislike most about this product?

One thing I dislike about Google Meet is that some useful featuers are limited in the free version, and the pricing can feel a bit costly for smaller teams. Sometimes screen sharing and background effects also lag on lower internet speed.

What recommendations would you give to someone considering this product?

I would recommend Google Meet to anyone looking for a simple and reliable meeting platform, especially if they already use Google services. Just make sure to check the pricing and feature limits properly before choosing it for a bigger team or long-term use.

Pros

  • Performance Enhancing
  • Caring
  • Client Friendly Policies
  • Over Delivered

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